How To Fix /IWWRK/CM_WF_GW_MSG031 - Error retrieving task attributes

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWWRK/CM_WF_GW_MSG -

• Message number: 031

• Message text: Error retrieving task attributes

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWWRK/CM_WF_GW_MSG031 - Error retrieving task attributes ?

  The SAP error message /IWWRK/CM_WF_GW_MSG031 indicates that there is an issue with retrieving task attributes in the context of SAP Workflow. This error can occur due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to access the workflow or task attributes.
  Workflow Configuration: There may be a misconfiguration in the workflow settings or the task definition.
  System Performance: If the system is under heavy load, it may lead to timeouts or failures in retrieving data.
  Network Issues: Problems with network connectivity can prevent the system from accessing the required data.
  Data Consistency: There may be inconsistencies in the workflow data or task attributes in the database.
  Missing or Inactive Workflow: The workflow instance or task may not exist or may be inactive.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access the workflow and task attributes. You can use transaction SU53 to analyze authorization issues.
  Review Workflow Configuration: Check the workflow configuration and task definitions for any errors or misconfigurations. Use transaction SWDD to review and adjust workflows.
  Monitor System Performance: Check system performance and resource utilization. If the system is overloaded, consider optimizing performance or scheduling tasks during off-peak hours.
  Network Diagnostics: Verify network connectivity and ensure that there are no issues with the connection to the SAP system.
  Data Consistency Check: Run consistency checks on the workflow data. You can use transaction SWI1 to analyze workflow instances and their statuses.
  Check Workflow Instances: Use transaction SWI1 or SWI2_FREQ to check if the workflow instance exists and is active. If it is inactive, you may need to reactivate it or create a new instance.
  
  Related Information:
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Selection for Recurrent Workflows
  SU53: Display Authorization Check
  
  
  SAP Notes: Check SAP Notes related to workflow issues for any patches or updates that may address the problem.
  Logs and Traces: Review system logs (transaction SM21) and workflow logs (transaction SWI1) for additional error messages or warnings that may provide more context.
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP Basis or Workflow team for further assistance, as they may have more tools and access to diagnose the problem effectively.