How To Fix /IWWRK/CM_WF_GW_MSG021 - Forwarded work items

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWWRK/CM_WF_GW_MSG -

• Message number: 021

• Message text: Forwarded work items

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /IWWRK/CM_WF_GW_MSG021 - Forwarded work items ?

  The SAP error message /IWWRK/CM_WF_GW_MSG021 typically relates to issues with forwarded work items in the SAP system, particularly in the context of workflow management. This error can occur when there are problems with the forwarding of work items to users or when the workflow engine encounters issues processing these items.
  Cause:
  
  User Inactivity: The original user may not be active or may have been deleted from the system.
  Authorization Issues: The user to whom the work item is being forwarded may not have the necessary authorizations to process the work item.
  Workflow Configuration: There may be issues with the workflow configuration or the workflow definition itself.
  System Errors: There could be underlying system errors or inconsistencies in the workflow database tables.
  Network Issues: Temporary network issues may prevent the work item from being forwarded correctly.
  
  Solution:
  
  Check User Status: Ensure that the original user and the target user are both active in the system.
  Review Authorizations: Verify that the user to whom the work item is being forwarded has the necessary authorizations to process the work item.
  Workflow Monitoring: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to monitor the status of work items and identify any issues.
  Workflow Configuration: Review the workflow configuration and definitions to ensure they are set up correctly. You may need to consult with a workflow administrator or developer.
  Check System Logs: Look at the system logs (transaction SM21) for any related error messages that could provide more context on the issue.
  Reprocess Work Items: If the work items are stuck, you may need to reprocess them manually or use transaction SWPR to restart the workflow.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1, SWI2, SWPR, and SWI6 for workflow management.
  SAP Workflow Documentation: Review SAP documentation on workflow management for best practices and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or Workflow team for further investigation and resolution.