How To Fix /IWFND/CM_RS038 - Lock Role Sync table failed, a system failure occurred

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWFND/CM_RS -

• Message number: 038

• Message text: Lock Role Sync table failed, a system failure occurred

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWFND/CM_RS038 - Lock Role Sync table failed, a system failure occurred ?

  The SAP error message /IWFND/CM_RS038 Lock Role Sync table failed, a system failure occurred typically indicates an issue related to the synchronization of roles in the SAP Gateway framework. This error can occur due to various reasons, including system inconsistencies, database locks, or issues with the role management configuration.
  Causes:
  
  Database Locking: The error may occur if there is a lock on the database table that is preventing the role synchronization process from completing.
  System Inconsistencies: There may be inconsistencies in the role management data or configuration that are causing the synchronization to fail.
  Transport Issues: If roles were recently transported, there may be issues with the transport that are causing the synchronization to fail.
  Authorization Issues: The user executing the synchronization may not have the necessary authorizations to perform the operation.
  System Resources: Insufficient system resources (like memory or CPU) can also lead to failures in processing.
  
  Solutions:
  
  Check for Locks: Use transaction SM12 to check for any locks on the relevant database tables. If you find locks that are not needed, you can delete them.
  Review System Logs: Check the system logs (transaction SM21) and the developer trace (transaction ST22) for any additional error messages that might provide more context about the failure.
  Role Management: Review the roles and authorizations in transaction PFCG to ensure that they are correctly configured and do not have inconsistencies.
  Re-run Synchronization: After addressing any locks or inconsistencies, try to re-run the role synchronization process. This can often be done through transaction PFCG or by using the relevant function module.
  Check Authorizations: Ensure that the user executing the synchronization has the necessary authorizations to perform the operation.
  System Resources: Monitor system resources to ensure that there are no bottlenecks affecting performance. If necessary, consider optimizing the system or increasing resources.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PFCG (Role Maintenance), SM12 (Display and Delete Locks), SM21 (System Log), and ST22 (Dump Analysis).
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the /IWFND/CM_RS038 Lock Role Sync table failed, a system failure occurred error in your SAP system.