How To Fix /IWFND/CM_MGW369 - Multi-destination Subscription read failed in backend &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWFND/CM_MGW -

• Message number: 369

• Message text: Multi-destination Subscription read failed in backend &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWFND/CM_MGW369 - Multi-destination Subscription read failed in backend &1 ?

  The SAP error message /IWFND/CM_MGW369 Multi-destination Subscription read failed in backend &1 typically occurs in the context of SAP Gateway and OData services when there is an issue with reading a multi-destination subscription from the backend system. This error can arise due to various reasons, including configuration issues, connectivity problems, or backend service errors.
  Causes:
  
  Backend Service Unavailability: The backend service that the OData service is trying to access may be down or not reachable.
  Incorrect Configuration: The multi-destination subscription may not be configured correctly in the SAP Gateway or the backend system.
  Authorization Issues: The user or service account may not have the necessary permissions to access the backend service.
  Network Issues: There may be network connectivity issues between the SAP Gateway and the backend system.
  Data Issues: There may be issues with the data being processed, such as missing or invalid entries.
  
  Solutions:
  
  Check Backend Service: Ensure that the backend service is up and running. You can test the service directly using tools like Postman or the SAP Gateway Client (transaction /IWFND/GW_CLIENT).
  Review Configuration: Verify the configuration of the multi-destination subscription in the SAP Gateway. Ensure that the destination is correctly set up in transaction SM59 and that the service is properly registered in the SAP Gateway.
  Check Authorizations: Ensure that the user or service account has the necessary authorizations to access the backend service. You can check this in transaction SU53 after attempting to access the service.
  Network Connectivity: Check for any network issues that may be preventing communication between the SAP Gateway and the backend system. This can include firewall settings, VPN issues, or DNS resolution problems.
  Review Logs: Check the SAP Gateway logs (transaction /IWFND/ERROR_LOG) for more detailed error messages that can provide additional context on the failure.
  Debugging: If necessary, you can debug the OData service to identify where the failure is occurring. This may require access to the backend system and knowledge of the service implementation.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP Gateway and OData service documentation for best practices on configuration and troubleshooting.
  Community Forums: Consider searching or posting in SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the /IWFND/CM_MGW369 error message.