How To Fix /IWFND/CM_DM058 - Failed to create user '&1' on the device manager database

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWFND/CM_DM -

• Message number: 058

• Message text: Failed to create user '&1' on the device manager database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWFND/CM_DM058 - Failed to create user '&1' on the device manager database ?

  The SAP error message /IWFND/CM_DM058 Failed to create user '&1' on the device manager database typically occurs in the context of the SAP Gateway and Device Management. This error indicates that there was a failure in creating a user in the device manager database, which can be due to several reasons. Below are some common causes, potential solutions, and related information:
  Causes:
  
  Database Connection Issues: The connection to the device manager database may be down or misconfigured.
  Insufficient Permissions: The user account that is trying to create the new user may not have the necessary permissions to perform this action.
  User Already Exists: The user you are trying to create may already exist in the database.
  Database Constraints: There may be constraints in the database (like unique constraints) that are preventing the creation of the user.
  Configuration Issues: Incorrect configuration settings in the SAP Gateway or Device Management settings.
  
  Solutions:
  
  
  Check Database Connection:
  
  Verify that the connection to the device manager database is active and correctly configured. Check the connection parameters in the SAP Gateway settings.
  
  
  
  Review User Permissions:
  
  Ensure that the user account attempting to create the new user has the necessary permissions. You may need to grant additional roles or permissions.
  
  
  
  Check for Existing Users:
  
  Verify if the user you are trying to create already exists in the database. If so, you may need to use a different username or update the existing user.
  
  
  
  Examine Database Constraints:
  
  Check the database for any constraints that might be preventing the creation of the user. This could include unique constraints or foreign key constraints.
  
  
  
  Review Configuration Settings:
  
  Go through the configuration settings for the SAP Gateway and Device Management to ensure everything is set up correctly. Look for any misconfigurations that could lead to this error.
  
  
  
  Check Logs for More Details:
  
  Review the application logs (transaction codes like SLG1) for more detailed error messages that can provide additional context on why the user creation failed.
  
  
  
  Restart Services:
  
  Sometimes, simply restarting the relevant services or the entire SAP system can resolve transient issues.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide patches.
  Documentation: Refer to the official SAP documentation for the Gateway and Device Management for detailed configuration and troubleshooting steps.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered and resolved similar issues.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.