How To Fix /IWFND/CM_DM012 - Failed to delete user '&1' from the device manager database tables

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWFND/CM_DM -

• Message number: 012

• Message text: Failed to delete user '&1' from the device manager database tables

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWFND/CM_DM012 - Failed to delete user '&1' from the device manager database tables ?

  The SAP error message /IWFND/CM_DM012 Failed to delete user '&1' from the device manager database tables typically occurs in the context of the SAP Gateway and Device Management. This error indicates that there was an issue when trying to delete a user from the device manager's database tables.
  Causes:
  
  Database Constraints: There may be foreign key constraints or other database integrity issues preventing the deletion of the user.
  User Not Found: The user specified in the error message (&1) may not exist in the database, leading to a failure when attempting to delete.
  Authorization Issues: The user executing the deletion may not have the necessary authorizations to perform this action.
  Database Locking: The database tables may be locked by another transaction, preventing the deletion from occurring.
  Technical Issues: There could be underlying technical issues with the database or the SAP system itself.
  
  Solutions:
  
  Check User Existence: Verify that the user you are trying to delete actually exists in the device manager database tables.
  Review Authorizations: Ensure that the user executing the deletion has the necessary authorizations to delete users from the device manager.
  Check Database Constraints: Investigate any foreign key constraints or dependencies that might prevent the deletion. You may need to delete related records first.
  Database Locking: Check if there are any locks on the database tables that might be causing the issue. You can use transaction codes like SM12 to view and manage locks.
  Error Logs: Review the SAP application logs (transaction SLG1) for more detailed error messages that could provide additional context on the failure.
  Manual Deletion: If the automated process fails, consider manually deleting the user from the database tables using SQL commands, but be cautious and ensure you have backups and understand the implications.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IWFND/MAINT_SERVICE for managing services and IWFND/CM for configuration management.
  SAP Gateway: Understand the role of SAP Gateway in managing device users and how it interacts with the database.
  Database Management: Knowledge of the underlying database (e.g., HANA, Oracle) can be beneficial for troubleshooting database-related issues.
  
  If the problem persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.