How To Fix /IWFND/CM_DM006 - Failed to create user '&1' in the device manager database

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWFND/CM_DM -

• Message number: 006

• Message text: Failed to create user '&1' in the device manager database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWFND/CM_DM006 - Failed to create user '&1' in the device manager database ?

  The SAP error message /IWFND/CM_DM006 Failed to create user '&1' in the device manager database typically occurs in the context of the SAP Gateway and Device Management. This error indicates that there was a failure in creating a user in the device manager database, which can be due to several reasons. Below are some common causes, potential solutions, and related information:
  Causes:
  
  Database Connection Issues: There may be problems with the connection to the database where the device manager stores its user information.
  Insufficient Permissions: The user or service account attempting to create the new user may not have the necessary permissions to perform this action.
  User Already Exists: The user you are trying to create may already exist in the database.
  Configuration Issues: There may be misconfigurations in the SAP Gateway or Device Management settings.
  Database Constraints: There could be constraints in the database (like unique constraints) that are preventing the creation of the user.
  
  Solutions:
  
  Check Database Connection: Ensure that the database is up and running and that the SAP system can connect to it without issues.
  Review User Permissions: Verify that the user or service account has the necessary permissions to create users in the device manager database.
  Check for Existing Users: Look in the device manager database to see if the user already exists. If so, you may need to update the existing user instead of creating a new one.
  Review Configuration Settings: Check the configuration settings for the SAP Gateway and Device Management to ensure they are set up correctly.
  Examine Logs: Look at the application logs (transaction SLG1) for more detailed error messages that can provide additional context on why the user creation failed.
  Database Constraints: If there are constraints in the database, you may need to adjust them or handle the situation accordingly (e.g., by using a different username).
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error. You can search for relevant notes in the SAP Support Portal.
  Transaction Codes: Use transaction codes like /IWFND/MAINT_SERVICE to manage services and check configurations related to the SAP Gateway.
  Documentation: Refer to the official SAP documentation for the SAP Gateway and Device Management for detailed configuration and troubleshooting steps.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance, providing them with detailed logs and context about the error.