How To Fix /IWFND/CM_COS223 - Internal error when using virus scan for profile &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWFND/CM_COS -

• Message number: 223

• Message text: Internal error when using virus scan for profile &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWFND/CM_COS223 - Internal error when using virus scan for profile &1 ?

  The SAP error message /IWFND/CM_COS223 Internal error when using virus scan for profile &1 typically indicates an issue related to the virus scanning configuration in the SAP system. This error can occur when the system attempts to perform a virus scan on files being uploaded or processed, and it encounters an internal error.
  Cause:
  
  Configuration Issues: The virus scan profile specified may not be correctly configured or may be missing.
  Service Availability: The virus scanning service may not be running or may be unreachable.
  Network Issues: There could be network connectivity problems between the SAP system and the virus scanning service.
  Permissions: The user or service account running the virus scan may not have the necessary permissions to access the files or the virus scanning service.
  Software Bugs: There may be bugs in the SAP system or the virus scanning software that lead to this internal error.
  
  Solution:
  
  
  Check Virus Scan Profile:
  
  Go to transaction code SICF and check the configuration of the virus scan service.
  Ensure that the profile specified in the error message is correctly set up and active.
  
  
  
  Verify Virus Scan Service:
  
  Ensure that the virus scanning service is running and accessible from the SAP system.
  Check the logs of the virus scanning service for any errors or issues.
  
  
  
  Network Connectivity:
  
  Test the network connection between the SAP system and the virus scanning service.
  Ensure that there are no firewall rules or network policies blocking the communication.
  
  
  
  Check Permissions:
  
  Verify that the user or service account has the necessary permissions to access the files and the virus scanning service.
  Adjust permissions as needed.
  
  
  
  Review SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  
  
  
  Update Software:
  
  Ensure that both the SAP system and the virus scanning software are up to date with the latest patches and updates.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SICF: To manage Internet Communication Framework services.
  SICF: To check the configuration of the virus scan service.
  
  
  SAP Notes: Search for specific SAP Notes related to virus scanning and the error message for additional troubleshooting steps.
  Documentation: Review the SAP documentation on virus scanning configuration for best practices and setup guidelines.
  
  By following these steps, you should be able to identify and resolve the cause of the /IWFND/CM_COS223 error in your SAP system.