How To Fix /IWFND/CM_CNP022 - Email address not available for user '&1' in SAP system

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWFND/CM_CNP -

• Message number: 022

• Message text: Email address not available for user '&1' in SAP system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWFND/CM_CNP022 - Email address not available for user '&1' in SAP system ?

  The SAP error message /IWFND/CM_CNP022 Email address not available for user '&1' typically indicates that the system is trying to send an email notification to a user, but the email address for that user is not configured or is missing in the SAP system.
  Cause:
  
  Missing Email Address: The user profile does not have an email address assigned.
  User Not Maintained: The user may not be properly maintained in the system.
  User Type: The user might be a service user or a technical user that does not require an email address.
  Authorization Issues: There may be authorization issues preventing the retrieval of the email address.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check User Profile:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID that is causing the error (replace &1 with the actual user ID).
  Check the "Address" tab to see if an email address is filled in. If not, enter a valid email address.
  
  
  
  Maintain Email Address:
  
  If the email address is missing, add it in the "Address" tab.
  Save the changes.
  
  
  
  Check User Type:
  
  Ensure that the user is not a service or technical user that typically does not require an email address.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access their profile and that there are no restrictions preventing the retrieval of their email address.
  
  
  
  Testing:
  
  After making the changes, test the functionality that triggered the error to ensure that the email can now be sent successfully.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU03: Authorization Maintenance (to check user authorizations)
  
  
  
  Email Configuration:
  
  Ensure that the SAP system is properly configured to send emails. This includes settings in transaction SCOT (SAPconnect) to ensure that the email sending mechanism is correctly set up.
  
  
  
  User Management:
  
  Regularly review user profiles to ensure that all necessary information, including email addresses, is maintained for users who require notifications.
  
  
  
  By following these steps, you should be able to resolve the error message and ensure that the user has a valid email address configured in the SAP system.