How To Fix /IWBEP/CM_V4H_RUN013 - RFC Error: User locked in backend system

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWBEP/CM_V4H_RUN -

• Message number: 013

• Message text: RFC Error: User locked in backend system

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWBEP/CM_V4H_RUN013 - RFC Error: User locked in backend system ?

  The SAP error message /IWBEP/CM_V4H_RUN013 RFC Error: User locked in backend system indicates that the user account being used to connect to the backend system is locked. This typically occurs in scenarios where the user has exceeded the maximum number of login attempts or has been manually locked by an administrator.
  Cause:
  
  User Lockout: The user account is locked due to multiple failed login attempts.
  Manual Locking: An administrator may have locked the user account for security reasons.
  Password Expiration: The user’s password may have expired, leading to a lockout.
  System Configuration: Certain system settings may enforce stricter security policies that can lead to user lockouts.
  
  Solution:
  
  
  Unlock the User Account:
  
  An SAP administrator can unlock the user account using transaction code SU01.
  Navigate to the user account, and check the "Lock" status. If it is locked, unlock it.
  
  
  
  Check User Status:
  
  Ensure that the user is not only unlocked but also has the necessary authorizations to access the backend system.
  
  
  
  Reset Password:
  
  If the password has expired, reset the password for the user account.
  
  
  
  Review Security Policies:
  
  Review the security policies in place that may be causing frequent lockouts. Adjust the settings if necessary to prevent future occurrences.
  
  
  
  Monitor Login Attempts:
  
  Check the system logs for any unusual login attempts or patterns that may indicate a security issue.
  
  
  
  User Training:
  
  Educate users about password policies and the importance of using correct credentials to avoid lockouts.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (for unlocking multiple users)
  SM21: System Log (to check for failed login attempts)
  SUIM: User Information System (to check user authorizations)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or updates related to user management and RFC connections.
  
  
  Documentation: Refer to SAP documentation for best practices on user management and security settings.
  
  
  By following these steps, you should be able to resolve the error and prevent it from occurring in the future.