How To Fix /IWBEP/CM_MGW_URM024 - User password could not be reset

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWBEP/CM_MGW_URM -

• Message number: 024

• Message text: User password could not be reset

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWBEP/CM_MGW_URM024 - User password could not be reset ?

  The SAP error message /IWBEP/CM_MGW_URM024 User password could not be reset typically occurs in the context of SAP Gateway or OData services when there is an issue with resetting a user's password. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  User Lockout: The user account may be locked due to multiple failed login attempts.
  Password Policy Violations: The new password may not meet the organization's password policy requirements (e.g., length, complexity).
  Authorization Issues: The user may not have the necessary authorizations to perform the password reset.
  Technical Issues: There may be underlying technical issues with the SAP system or the user management service.
  Expired User Account: The user account may have expired or been deactivated.
  Incorrect User ID: The user ID provided for the password reset may be incorrect.
  
  Solutions:
  
  Unlock User Account: If the account is locked, an administrator can unlock it using transaction code SU01 or SU10.
  Check Password Policy: Ensure that the new password complies with the organization's password policy. You can check the policy settings in transaction RZ10 or SU01.
  Verify Authorizations: Ensure that the user has the necessary authorizations to reset their password. This may involve checking roles and profiles assigned to the user.
  Check User Status: Verify the status of the user account in transaction SU01. Ensure that the account is active and not expired.
  Use Correct User ID: Double-check the user ID being used for the password reset to ensure it is correct.
  Review System Logs: Check the system logs for any additional error messages or information that may provide more context about the issue. You can use transaction SM21 to view the system log.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a technical issue.
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance
  RZ10: Profile Parameter Maintenance
  SM21: System Log
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to user management and password policies for more detailed guidance.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.