How To Fix /IWBEP/CM_MGW_URM008 - Action cancelled, User Request is still open

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWBEP/CM_MGW_URM -

• Message number: 008

• Message text: Action cancelled, User Request is still open

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWBEP/CM_MGW_URM008 - Action cancelled, User Request is still open ?

  The SAP error message /IWBEP/CM_MGW_URM008 Action cancelled, User Request is still open typically occurs in the context of SAP Gateway and OData services. This error indicates that a user request is still open, which prevents the action from being completed. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Open User Request: The most common cause is that there is an open user request that has not been completed or closed. This can happen if a previous operation was interrupted or not finalized.
  Session Timeout: If the session has timed out, it may lead to an open request that is not being processed correctly.
  Concurrency Issues: Multiple requests being processed simultaneously can lead to conflicts, causing one or more requests to remain open.
  Backend Processing Errors: Issues in the backend system that prevent the request from being processed can also lead to this error.
  
  Solutions:
  
  Check Open Requests: Use transaction code SM12 to check for any open locks or requests. If you find any, you may need to release or delete them.
  Session Management: Ensure that your session is active and not timed out. If it has timed out, log back in and try the operation again.
  Review Logs: Check the application logs (transaction SLG1) for any related error messages that might provide more context on what went wrong.
  Restart the Service: If the issue persists, consider restarting the OData service or the SAP Gateway service to clear any stuck requests.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as this can resolve known issues.
  Consult Documentation: Review the SAP Help Portal or SAP Notes for any specific guidance related to this error message.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), ST22 (Dump Analysis), and SLG1 (Application Log) for further investigation.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further assistance.