How To Fix /IWBEP/CM_MGW_UM072 - User &1 is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWBEP/CM_MGW_UM -

• Message number: 072

• Message text: User &1 is locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWBEP/CM_MGW_UM072 - User &1 is locked ?

  The SAP error message /IWBEP/CM_MGW_UM072 User &1 is locked typically indicates that the user specified in the error message is locked in the SAP system. This can happen for various reasons, such as multiple failed login attempts, administrative actions, or security policies.
  Cause:
  
  Multiple Failed Login Attempts: If a user enters incorrect credentials multiple times, the system may lock the user account as a security measure.
  Administrative Lock: An administrator may have manually locked the user account for security or compliance reasons.
  Password Expiration: If the user's password has expired and they have not changed it, the account may be locked.
  System Policies: Certain security policies may automatically lock accounts after a specified number of failed login attempts.
  
  Solution:
  
  
  Unlock the User Account:
  
  An administrator can unlock the user account using transaction code SU01:
  
  Enter the user ID in the User field.
  Click on the "Lock/Unlock" button (the lock icon).
  If the user is locked, the option to unlock will be available. Click on it to unlock the user.
  
  
  Alternatively, you can use transaction code SU10 to unlock multiple users at once if needed.
  
  
  
  Check User Status:
  
  In transaction SU01, check the user status to see if the account is locked and review any other relevant information.
  
  
  
  Reset Password:
  
  If the user’s password has expired, reset the password through the same SU01 transaction.
  
  
  
  Review Security Policies:
  
  Review the security policies in place to understand why the account was locked and to prevent future occurrences.
  
  
  
  User Education:
  
  Educate users about password policies, including the importance of using correct credentials and changing passwords before they expire.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance
  SU03: Authorizations
  
  
  User Locking Mechanism: Understand the locking mechanism in your SAP system, including how many failed attempts lead to a lock and how long the lock lasts.
  Audit Logs: Check audit logs to see if there were any suspicious activities leading to the lock.
  SAP Notes: Look for relevant SAP Notes that may provide additional insights or solutions related to user locking issues.
  
  If the problem persists or if you encounter additional issues, consider reaching out to your SAP Basis team or consulting SAP support for further assistance.