How To Fix /IWBEP/CM_MGW_UM058 - Unable to read user details

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWBEP/CM_MGW_UM -

• Message number: 058

• Message text: Unable to read user details

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWBEP/CM_MGW_UM058 - Unable to read user details ?

  The SAP error message /IWBEP/CM_MGW_UM058 Unable to read user details typically occurs in the context of SAP Gateway services, particularly when there is an issue with user authentication or authorization. This error indicates that the system is unable to retrieve the user details necessary for processing a request.
  Causes:
  
  User Not Found: The user ID being used may not exist in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the requested service.
  User Profile Issues: There may be issues with the user profile or settings in the SAP system.
  Network Issues: Connectivity problems between the SAP Gateway and the backend system can also lead to this error.
  Configuration Issues: Incorrect configuration of the SAP Gateway or the OData service can result in this error.
  
  Solutions:
  
  
  Check User Existence:
  
  Verify that the user ID exists in the SAP system. You can do this by checking the user master record using transaction SU01.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the OData service. You can check this using transaction SU53 after the error occurs to see if there are any authorization failures.
  
  
  
  User Profile Verification:
  
  Check the user profile for any inconsistencies or missing information. Ensure that the user is properly configured in the system.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues affecting the connection between the SAP Gateway and the backend system. You can test connectivity using tools like ping or telnet.
  
  
  
  Service Configuration:
  
  Verify the configuration of the OData service in the SAP Gateway. Ensure that the service is properly registered and activated using transaction /IWFND/MAINT_SERVICE.
  
  
  
  Check SAP Notes:
  
  Look for any relevant SAP Notes that might address this specific error. Sometimes, there are known issues with specific versions of SAP that have been documented by SAP.
  
  
  
  Consult with Basis Team:
  
  If the issue persists, it may be beneficial to consult with your SAP Basis team for further investigation, as they can provide insights into system configurations and logs.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  SLG1: Application Log
  /IWFND/MAINT_SERVICE: OData Service Maintenance
  
  
  
  SAP Gateway: Understanding the architecture and configuration of SAP Gateway can help in troubleshooting issues related to OData services.
  
  
  SAP Community: Engaging with the SAP Community forums can provide additional insights and solutions from other users who may have encountered similar issues.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the /IWBEP/CM_MGW_UM058 Unable to read user details error.