How To Fix /IWBEP/CM_MGW_UM057 - User details could not be updated in remote system

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWBEP/CM_MGW_UM -

• Message number: 057

• Message text: User details could not be updated in remote system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWBEP/CM_MGW_UM057 - User details could not be updated in remote system ?

  The SAP error message /IWBEP/CM_MGW_UM057 indicates that there was an issue updating user details in a remote system, typically in the context of SAP Gateway or OData services. This error can occur for various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Authorization Issues: The user executing the operation may not have the necessary permissions to update user details in the remote system.
  Network Issues: There may be connectivity problems between the SAP system and the remote system, preventing the update from being processed.
  Configuration Errors: Incorrect configuration settings in the SAP Gateway or the remote system can lead to this error.
  Data Format Issues: The data being sent to the remote system may not be in the expected format, causing the update to fail.
  Remote System Errors: The remote system itself may be experiencing issues, such as being down or having internal errors that prevent it from processing the update.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to perform updates in the remote system. This may involve checking roles and permissions in both the SAP system and the remote system.
  Verify Network Connectivity: Test the network connection between the SAP system and the remote system. Ensure that there are no firewalls or network issues blocking the communication.
  Review Configuration Settings: Check the configuration settings in the SAP Gateway and the remote system. Ensure that the destination and service settings are correctly configured.
  Validate Data Format: Review the data being sent to the remote system. Ensure that it adheres to the expected format and structure required by the remote system.
  Check Remote System Status: Verify that the remote system is operational and not experiencing any issues. Check logs or system status to identify any problems.
  Debugging: If the issue persists, consider enabling debugging or logging in the SAP Gateway to capture more detailed information about the error. This can help identify the root cause.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Use transaction codes like SLG1 (Application Log) to check for logs related to the error, which may provide additional context.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  By systematically addressing these potential causes and implementing the suggested solutions, you should be able to resolve the /IWBEP/CM_MGW_UM057 error and successfully update user details in the remote system.