How To Fix IW890 - No sales and distribution document type available

SAP Error Message - Details

• Message type: E = Error

• Message class: IW - Order Processing

• Message number: 890

• Message text: No sales and distribution document type available

What causes this issue?

In order for a quotation to be accepted, a
<DS:GLOS.352A1FB81F085BF7E10000009B38F974>sales and distribution
document type</> must be entered.
If you have created a quotation for the
<DS:GLOS.3526C33EAFAB52B9E10000009B38F974>service order</>, the system
determines the sales and distribution document type from the
specifications in the usage <LS>Billing</>.
If the service order has been created with <LS>Call management using
sales order items</>, the system determines the sales and distribution
document type from the sales and distribution document type of the
quotation.

System Response

The system could not determine a sales and distribution document type.

How to fix this error?

Enter a sales and distribution document type.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IW890 - No sales and distribution document type available ?

  The SAP error message IW890 ("No sales and distribution document type available") typically occurs in the context of the SAP Plant Maintenance (PM) module when trying to create a maintenance order that requires a sales and distribution (SD) document type, but the system cannot find a suitable document type.
  Cause:
  
  Missing Configuration: The most common cause of this error is that the necessary configuration for the sales and distribution document types is missing or not properly set up in the system.
  Document Type Not Assigned: The specific document type that is required for the operation you are trying to perform is not assigned or does not exist in the system.
  User Authorization: The user may not have the necessary authorizations to access the required document types.
  Incorrect Settings in Order Type: The order type being used may not be linked to the appropriate sales document type in the configuration.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SPRO transaction (SAP Reference IMG).
  Navigate to Logistics Execution > Sales and Distribution > Basic Functions > Sales Document > Define Sales Document Types.
  Ensure that the required sales document type is defined and configured correctly.
  
  
  
  Assign Document Type:
  
  Ensure that the sales document type is assigned to the relevant order type in the configuration settings.
  Check the settings for the order type in the PM module to ensure it is linked to the correct sales document type.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to create or access the sales document types. This can be checked with the help of your SAP security team.
  
  
  
  Check Order Type Settings:
  
  Review the settings for the order type you are using in the PM module to ensure it is correctly configured to use the appropriate sales document type.
  
  
  
  Consult Documentation:
  
  If the issue persists, consult SAP documentation or reach out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like IW31 (Create Order), IW32 (Change Order), or IW33 (Display Order) to test the changes after making adjustments.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Testing: After making changes, always test the process to ensure that the error is resolved and that the system behaves as expected.
  
  By following these steps, you should be able to identify and resolve the IW890 error in SAP.