How To Fix IW887 - The quotation cannot be declined

SAP Error Message - Details

• Message type: E = Error

• Message class: IW - Order Processing

• Message number: 887

• Message text: The quotation cannot be declined

What causes this issue?

You want to reject the quotation created for the service order. This is
not allowed.

System Response

The system cannot set the status <zh>Not performed</>.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IW887 - The quotation cannot be declined ?

  The SAP error message IW887, which states "The quotation cannot be declined," typically occurs in the context of service management or maintenance processing when a user attempts to decline a service quotation that is not in a state that allows for this action. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Quotation Status: The quotation may be in a status that does not allow it to be declined. For example, if the quotation has already been accepted or is in a finalized state, it cannot be declined.
  Authorization Issues: The user may not have the necessary authorizations to decline the quotation.
  System Configuration: There may be specific configurations or business rules in place that prevent the declining of quotations under certain conditions.
  Dependencies on Other Documents: The quotation might be linked to other documents or processes that prevent it from being declined.
  
  Solutions:
  
  Check Quotation Status: Review the status of the quotation. If it is already accepted or finalized, you may need to reverse that action or consult with your SAP administrator for the appropriate steps.
  User Authorizations: Ensure that you have the necessary permissions to decline the quotation. If not, contact your system administrator to review and adjust your user roles.
  Consult Documentation: Review the SAP documentation or help files related to service quotations to understand the specific conditions under which a quotation can be declined.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP's customer support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), and IW33 (Display Order) to manage service orders and quotations effectively.
  SAP Notes: Check for any SAP Notes related to error IW887 in the SAP Support Portal, as there may be specific patches or updates that address this issue.
  Training and Documentation: Ensure that users are trained on the proper processes for handling quotations and understand the implications of declining them.
  
  By addressing the potential causes and following the suggested solutions, you should be able to resolve the IW887 error effectively.