How To Fix IW887 - The quotation cannot be declined

IW887 - Overview

• Message type: E = Error

• Message class: IW - Order Processing

• Message number: 887

• Message text: The quotation cannot be declined

What causes this issue?

You want to reject the quotation created for the service order. This is
not allowed.

System Response

The system cannot set the status <zh>Not performed</>.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

IW887 - Details

• The SAP error message IW887, which states "The quotation cannot be declined," typically occurs in the context of service management or maintenance processing when a user attempts to decline a service quotation that is not in a state that allows for this action. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Quotation Status: The quotation may be in a status that does not allow it to be declined. For example, if the quotation has already been accepted or is in a finalized state, it cannot be declined.
  Authorization Issues: The user may not have the necessary authorizations to decline the quotation.
  System Configuration: There may be specific configurations or business rules in place that prevent the declining of quotations under certain conditions.
  Dependencies on Other Documents: The quotation might be linked to other documents or processes that prevent it from being declined.
  
  Solutions:
  
  Check Quotation Status: Review the status of the quotation.