How To Fix IW827 - Quantities were not adjusted for & service operations

SAP Error Message - Details

• Message type: E = Error

• Message class: IW - Order Processing

• Message number: 827

• Message text: Quantities were not adjusted for & service operations

What causes this issue?

You have changed the total quantity of serialized materials to be
refurbished.

System Response

The system could <zh>not</> adapt the entries in the service operations
for the order.

How to fix this error?

Choose the <DS:GLOS.service_specifications>service specifications</>
for the service operations, and change the entries as required by the
modified total quantity.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IW827 - Quantities were not adjusted for & service operations ?

  The SAP error message IW827 ("Quantities were not adjusted for & service operations") typically occurs in the context of service order processing within the SAP system, particularly when dealing with service operations in the Plant Maintenance (PM) or Customer Service (CS) modules. This error indicates that there is an issue with the quantity adjustments for service operations, which can arise from various reasons.
  Causes of IW827 Error
  
  
  Incomplete or Incorrect Data: The service order may have incomplete or incorrect data, such as missing or incorrect quantities for operations.
  
  
  Status of the Service Order: The status of the service order may not allow for quantity adjustments. For example, if the order is already completed or closed, adjustments may not be permitted.
  
  
  Dependencies on Other Documents: There may be dependencies on other documents (like purchase orders or goods movements) that are not fulfilled, preventing the adjustment of quantities.
  
  
  Configuration Issues: There may be configuration issues in the system related to service order processing or the specific service operations.
  
  
  User Authorizations: The user may not have the necessary authorizations to perform quantity adjustments on the service order.
  
  
  Solutions to IW827 Error
  
  
  Check Service Order Data: Review the service order for completeness and correctness. Ensure that all required fields are filled out and that the quantities are accurate.
  
  
  Review Order Status: Check the status of the service order. If the order is completed or closed, you may need to reopen it or create a new order for adjustments.
  
  
  Check Dependencies: Ensure that all related documents and processes are completed. For example, if there are pending goods movements or purchase orders, resolve those issues first.
  
  
  Configuration Review: Consult with your SAP configuration team to ensure that the settings for service order processing are correct and that there are no restrictions preventing quantity adjustments.
  
  
  User Authorizations: Verify that the user attempting to make the adjustments has the necessary authorizations. If not, contact your SAP security team to obtain the required permissions.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW32 (Change Order), IW33 (Display Order), and IW21 (Create Order) to manage service orders effectively.
  
  
  Documentation: Review SAP documentation related to service order processing and quantity adjustments for more detailed guidance.
  
  
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered and resolved similar issues.
  
  
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  
  By following these steps, you should be able to identify the cause of the IW827 error and implement the appropriate solution.