How To Fix IW555 - Customer-specific check result: release refused

SAP Error Message - Details

• Message type: E = Error

• Message class: IW - Order Processing

• Message number: 555

• Message text: Customer-specific check result: release refused

What causes this issue?

You decided to carry out a customer-specific check before releasing the
<GL:maintenance_order>maintenance order</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The result of the check is that the system refuses the
<GL:order_release>order release</>.

How to fix this error?

If customer-specific documentation exists in your company for the SAP
System, refer to this for information on how to proceed further.
Otherwise, contact your system administration.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IW555 - Customer-specific check result: release refused ?

  The SAP error message IW555, which states "Customer-specific check result: release refused," typically occurs in the context of work order management within the SAP system, particularly in the Plant Maintenance (PM) module. This error indicates that a specific check has been implemented in the system that prevents the release of a work order due to certain conditions not being met.
  Causes:
  
  Custom Validation Logic: The error is often a result of custom validation logic implemented in the system. This could be a user exit, BAdI (Business Add-In), or custom program that checks certain conditions before allowing the release of a work order.
  Missing Data: Required fields or data may be missing from the work order, such as cost center, work center, or other critical information.
  Status Issues: The work order may be in a status that does not allow it to be released, such as being in a "created" or "not released" status.
  Authorization Issues: The user may not have the necessary authorizations to release the work order.
  Business Rules: There may be specific business rules or conditions defined in the system that must be satisfied before a work order can be released.
  
  Solutions:
  
  Check Custom Logic: Review any custom code or enhancements that may be causing the error. This may involve checking user exits or BAdIs that are relevant to work order processing.
  Complete Required Fields: Ensure that all mandatory fields in the work order are filled out correctly. This includes checking for any custom fields that may have been added.
  Review Work Order Status: Verify the current status of the work order. If it is not in a status that allows for release, you may need to change its status or take appropriate actions to move it to a releaseable state.
  Authorization Check: Ensure that the user attempting to release the work order has the necessary authorizations. This may involve checking roles and permissions in the SAP system.
  Consult Documentation: If there are specific business rules implemented, consult the documentation or speak with the relevant stakeholders to understand what conditions must be met for the release to be allowed.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like IW32 (Change Work Order) to review the work order details and see if any fields are missing or incorrect.
  Debugging: If you have access to debugging tools, you can set breakpoints in the relevant custom code to see what checks are being performed and why the release is being refused.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on similar issues.
  Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  By following these steps, you should be able to identify the cause of the IW555 error and take appropriate actions to resolve it.