How To Fix IW555 - Customer-specific check result: release refused

IW555 - Overview

• Message type: E = Error

• Message class: IW - Order Processing

• Message number: 555

• Message text: Customer-specific check result: release refused

What causes this issue?

You decided to carry out a customer-specific check before releasing the
<GL:maintenance_order>maintenance order</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The result of the check is that the system refuses the
<GL:order_release>order release</>.

How to fix this error?

If customer-specific documentation exists in your company for the SAP
System, refer to this for information on how to proceed further.
Otherwise, contact your system administration.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IW555 - Customer-specific check result: release refused ?

  The SAP error message IW555, which states "Customer-specific check result: release refused," typically occurs in the context of work order management within the SAP system, particularly in the Plant Maintenance (PM) module. This error indicates that a specific check has been implemented in the system that prevents the release of a work order due to certain conditions not being met.
  Causes:
  
  Custom Validation Logic: The error is often a result of custom validation logic implemented in the system. This could be a user exit, BAdI (Business Add-In), or custom program that checks certain conditions before allowing the release of a work order.
  Missing Data: Required fields or data may be missing from the work order, such as cost center, work center, or other critical information.
  Status Issues: The work order may be in a status that does not allow it to be released, such as being in a "created" or "not released" status.
  Authorization Issues: