How To Fix IW084 - The order should not be saved (determined by customer exit)

SAP Error Message - Details

• Message type: E = Error

• Message class: IW - Order Processing

• Message number: 084

• Message text: The order should not be saved (determined by customer exit)

What causes this issue?

A check programmed by your own company has shown that the order should
not be saved.

System Response

The system does not save the order.

How to fix this error?

INCLUDE SYSTEMVERWALTER OBJECT DOKU ID TX LANGUAGE EN

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IW084 - The order should not be saved (determined by customer exit) ?

  The SAP error message IW084 ("The order should not be saved (determined by customer exit)") typically occurs in the context of work order processing in SAP PM (Plant Maintenance) or similar modules. This error indicates that a custom exit (user exit or BAdI) has been implemented in the system that prevents the saving of the order based on certain conditions defined in the custom code.
  Cause:
  
  Custom Code Logic: The error is triggered by a customer exit or BAdI that has been programmed to check certain conditions before allowing the order to be saved. If the conditions are not met, the exit raises this error.
  Validation Rules: There may be specific validation rules defined in the custom code that are not satisfied by the data in the order.
  Data Inconsistencies: The data entered in the order may not meet the criteria set in the custom logic, leading to the error.
  
  Solution:
  
  Review Custom Code: Work with your ABAP developer or SAP consultant to review the custom code associated with the customer exit or BAdI that is causing the error. Identify the conditions that are being checked and why they are failing.
  Check Order Data: Ensure that all required fields in the order are filled out correctly and that the data meets any specific criteria defined in the custom logic.
  Debugging: If you have access to debugging tools, you can set breakpoints in the custom code to see what conditions are being evaluated and why the order is being rejected.
  Modify Logic: If the logic is too strict or not applicable to your current business processes, consider modifying the custom code to allow for more flexibility or to accommodate the current data.
  Consult Documentation: If available, refer to any documentation related to the custom exit or BAdI to understand its intended functionality and any specific requirements it enforces.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like IW31 (Create Order), IW32 (Change Order), or IW33 (Display Order) to replicate the issue and test changes.
  User Exits and BAdIs: Familiarize yourself with the specific user exits or BAdIs that are relevant to the order processing in your SAP system. Common ones include:
  
  IWO10009 (for order creation)
  IWO10010 (for order change)
  
  
  SAP Notes: Check for any SAP Notes related to the specific customer exit or BAdI you are using, as there may be known issues or updates that could resolve your problem.
  Testing: After making any changes, ensure thorough testing is conducted to confirm that the issue is resolved and that no new issues are introduced.
  
  If you are unable to resolve the issue on your own, consider reaching out to SAP support or your internal SAP support team for further assistance.