How To Fix ITSP802 - Cannot start browser

SAP Error Message - Details

• Message type: E = Error

• Message class: ITSP - Messages for the ITS Plug-In

• Message number: 802

• Message text: Cannot start browser

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ITSP802 - Cannot start browser ?

  The SAP error message ITSP802 "Cannot start browser" typically occurs when the SAP GUI (Graphical User Interface) is unable to launch the default web browser for certain operations, such as opening a URL or accessing web-based content from within the SAP environment. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Browser Not Installed: The default web browser may not be installed on the system.
  Incorrect Browser Configuration: The SAP GUI may not be configured to recognize the installed browser.
  Environment Variables: The system environment variables may not be set correctly, preventing the browser from launching.
  Security Software: Antivirus or firewall settings may be blocking the browser from starting.
  SAP GUI Version: An outdated version of SAP GUI may not support the current browser or its settings.
  Operating System Issues: There may be issues with the operating system that prevent applications from launching correctly.
  
  Solutions:
  
  
  Check Browser Installation:
  
  Ensure that a compatible web browser (e.g., Chrome, Firefox, Edge) is installed on your system.
  
  
  
  Set Default Browser:
  
  Make sure that the desired web browser is set as the default browser in your operating system settings.
  
  
  
  Configure SAP GUI:
  
  Open the SAP GUI options and navigate to the "HTTP" settings. Ensure that the correct browser path is specified.
  You can also check the "Internet Settings" in the SAP GUI to ensure that the browser settings are correctly configured.
  
  
  
  Update SAP GUI:
  
  If you are using an outdated version of SAP GUI, consider updating to the latest version to ensure compatibility with modern browsers.
  
  
  
  Check Environment Variables:
  
  Verify that the necessary environment variables (like PATH) are set correctly to include the path to the browser executable.
  
  
  
  Review Security Software:
  
  Temporarily disable any antivirus or firewall software to see if it resolves the issue. If it does, you may need to configure the software to allow the browser to launch.
  
  
  
  Reinstall Browser:
  
  If the browser is installed but still not launching, consider reinstalling it to fix any potential corruption.
  
  
  
  Check for OS Issues:
  
  Ensure that your operating system is up to date and that there are no underlying issues affecting application launches.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to the ITSP802 error.
  SAP Community: Engage with the SAP Community forums for additional insights and solutions from other users who may have encountered the same issue.
  Documentation: Refer to the official SAP documentation for guidance on configuring the SAP GUI and browser settings.
  
  If the problem persists after trying these solutions, it may be beneficial to contact your IT support team or SAP support for further assistance.