How To Fix ITSMSG002 - Internet Transaction Server Shutting down

SAP Error Message - Details

• Message type: E = Error

• Message class: ITSMSG - ITS Messages

• Message number: 002

• Message text: Internet Transaction Server Shutting down

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ITSMSG002 - Internet Transaction Server Shutting down ?

  The SAP error message ITSMSG002 indicates that the Internet Transaction Server (ITS) is shutting down. This can occur for various reasons, and understanding the cause is essential for troubleshooting and resolving the issue. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: Incorrect configuration settings in the ITS or the underlying SAP system can lead to shutdowns.
  Resource Limitations: Insufficient system resources (CPU, memory, disk space) can cause the ITS to shut down.
  Network Issues: Problems with network connectivity or firewall settings may lead to the ITS being unable to communicate with the SAP backend.
  Software Bugs: Bugs in the ITS software or the underlying SAP system can lead to unexpected shutdowns.
  Scheduled Maintenance: The ITS may be configured to shut down for maintenance or updates.
  User Activity: Certain user activities or transactions may trigger a shutdown if they exceed resource limits or cause errors.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the ITS and ensure they are correct. This includes checking the its.conf file and any other relevant configuration files.
  Monitor System Resources: Use system monitoring tools to check CPU, memory, and disk usage. If resources are low, consider upgrading hardware or optimizing resource usage.
  Network Configuration: Ensure that the network settings are correct and that there are no firewall rules blocking communication between the ITS and the SAP backend.
  Review Logs: Check the ITS logs for any error messages or warnings that may provide more context about the shutdown. Logs can often be found in the trace directory of the ITS installation.
  Update Software: Ensure that you are running the latest version of the ITS and that all patches and updates have been applied. This can help resolve known bugs.
  Scheduled Tasks: Check if there are any scheduled tasks or maintenance windows that might be causing the shutdown. Adjust the schedule if necessary.
  Restart the ITS: If the ITS has shut down unexpectedly, try restarting it to see if the issue persists.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to the ITS and the specific version you are using. SAP Notes often provide solutions or workarounds for specific error messages.
  Documentation: Refer to the official SAP documentation for the Internet Transaction Server for detailed configuration and troubleshooting guidance.
  Community Forums: Engage with the SAP community forums or support channels to see if other users have experienced similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.