How To Fix ITS_P002 - Service is deactivated

SAP Error Message - Details

• Message type: E = Error

• Message class: ITS_P - Web Gui Plug-In

• Message number: 002

• Message text: Service is deactivated

What causes this issue?

The user has selected a URL which refers to the integrated Web GUI
service.
However, this service has been switched off on the kernel level.

System Response

Session terminated.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

The system administrator can switch the service on and off using the
static profile parameter <NP>its/enable </>:
<NP>its/enable=0 </>(default), service is switched off.
<NP>its/enabel=1</>,,service is switched on.
To activate the profile, the instance must be restarted.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ITS_P002 - Service is deactivated ?

  The SAP error message "ITS_P002 Service is deactivated" typically occurs in the context of the Internet Transaction Server (ITS) when a specific service that is required for processing a request is not activated. This can happen for various reasons, such as configuration issues or service deactivation.
  Cause:
  
  Service Deactivation: The specific service that the user is trying to access has been deactivated in the ITS configuration.
  Configuration Issues: There may be issues in the configuration settings of the ITS or the related SAP system.
  Authorization Issues: The user may not have the necessary authorizations to access the service.
  System Maintenance: The service may be temporarily deactivated for maintenance or updates.
  
  Solution:
  
  
  Activate the Service:
  
  Go to the SAP GUI and navigate to transaction SICF (HTTP Service Hierarchy).
  Find the service that corresponds to the error message (e.g., /sap/bc/its/...).
  Right-click on the service and select "Activate Service" if it is deactivated.
  
  
  
  Check Service Configuration:
  
  Ensure that the service is correctly configured and that all necessary parameters are set.
  Verify that the service is not restricted by any access control settings.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the service. This can be done by checking the user roles and profiles.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for any additional error messages or information that might provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to the SAP Help documentation for the specific service to ensure that all prerequisites and configurations are met.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SICF: To manage HTTP services.
  SLG1: To view application logs.
  
  
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance related to the ITS service.
  System Administration: Ensure that the system is properly maintained and that all components are up to date.
  
  By following these steps, you should be able to resolve the "ITS_P002 Service is deactivated" error and restore access to the required service.