How To Fix ITS031 - Maximum turn around time since start of ITS instance

SAP Error Message - Details

• Message type: E = Error

• Message class: ITS - Messages for Agent-Based ITS Monitor

• Message number: 031

• Message text: Maximum turn around time since start of ITS instance

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ITS031 - Maximum turn around time since start of ITS instance ?

  The SAP error message ITS031, which indicates "Maximum turn around time since start of ITS instance," typically occurs in the context of the Internet Transaction Server (ITS) when the server has been running for an extended period without being restarted. This error is related to performance and resource management within the ITS environment.
  Cause:
  
  Long Running Instance: The ITS instance has been running for a long time without a restart, leading to resource exhaustion or performance degradation.
  Configuration Settings: The maximum turnaround time is defined in the ITS configuration. If the instance exceeds this time, it triggers the error.
  Memory Leaks: There may be memory leaks or other resource issues that cause the instance to become unresponsive or slow.
  High Load: The server may be under heavy load, causing delays in processing requests.
  
  Solution:
  
  Restart the ITS Instance: The most straightforward solution is to restart the ITS instance. This will clear any accumulated resources and reset the turnaround time.
  Check Configuration: Review the configuration settings for the maximum turnaround time. You may want to adjust this value if it is set too low for your environment.
  Monitor Performance: Use monitoring tools to check the performance of the ITS instance. Look for any bottlenecks or resource issues that may need to be addressed.
  Optimize Code: If specific transactions are causing delays, consider optimizing the code or processes involved to improve performance.
  Increase Resources: If the server is consistently under heavy load, consider increasing the resources (CPU, memory) allocated to the ITS instance.
  Regular Maintenance: Implement a regular maintenance schedule to restart the ITS instance periodically to prevent this issue from occurring.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to ITS performance and configuration for any specific recommendations or patches.
  Logs: Review the ITS logs for any additional error messages or warnings that may provide more context about the issue.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have experienced similar issues.
  
  By addressing the underlying causes and implementing preventive measures, you can minimize the occurrence of the ITS031 error in your SAP environment.