How To Fix ITAGCY005 - The Hierarchy-Collection function is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: ITAGCY - Italian Agency Collections

• Message number: 005

• Message text: The Hierarchy-Collection function is not active

What causes this issue?

The Hierarchy-Collections function is not active in your system. The
following Customizing settings are therefore not permitted:
In Customizing for defining the mode in agency collections, the
Hierarchy-Collections indicator cannot be set.
In Customizing for the assignment of selection variants to modes, no
entries can be defined.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ITAGCY005 - The Hierarchy-Collection function is not active ?

  The SAP error message ITAGCY005, which states "The Hierarchy-Collection function is not active," typically occurs in the context of SAP's Information Technology Asset Management (ITAM) or similar modules where hierarchical data structures are used. This error indicates that the system is trying to access or utilize a hierarchy collection function that has not been activated or configured properly.
  Cause:
  
  Inactive Hierarchy Collection: The hierarchy collection function may not be activated in the system settings.
  Configuration Issues: There may be missing or incorrect configurations related to the hierarchy management in the relevant module.
  Authorization Issues: The user may not have the necessary authorizations to access the hierarchy functions.
  System Version: The version of SAP being used may not support the hierarchy collection function, or it may require specific patches or updates.
  
  Solution:
  
  
  Activate Hierarchy Collection:
  
  Navigate to the relevant configuration settings in SAP (usually found in the IMG - Implementation Guide).
  Look for the section related to Hierarchy Management or Hierarchy Collection and ensure that the function is activated.
  
  
  
  Check Configuration:
  
  Review the configuration settings for the hierarchy to ensure that all necessary parameters are set correctly.
  Ensure that the hierarchy structure is defined and that all required nodes and relationships are established.
  
  
  
  User Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access and use the hierarchy functions.
  If needed, consult with your SAP security team to adjust the user roles and permissions.
  
  
  
  System Updates:
  
  Check if there are any available updates or patches for your SAP system that may address this issue.
  Consult the SAP Support Portal or your SAP Basis team for guidance on applying updates.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation or help guides related to the specific module you are working with for additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may provide additional insights or solutions for this specific error.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  SAP Help Portal: Utilize the SAP Help Portal for detailed documentation on hierarchy management and related functionalities.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.