How To Fix ITAGCY005 - The Hierarchy-Collection function is not active

ITAGCY005 - Overview

• Message type: E = Error

• Message class: ITAGCY - Italian Agency Collections

• Message number: 005

• Message text: The Hierarchy-Collection function is not active

What causes this issue?

The Hierarchy-Collections function is not active in your system. The
following Customizing settings are therefore not permitted:
In Customizing for defining the mode in agency collections, the
Hierarchy-Collections indicator cannot be set.
In Customizing for the assignment of selection variants to modes, no
entries can be defined.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ITAGCY005 - The Hierarchy-Collection function is not active ?

  The SAP error message ITAGCY005, which states "The Hierarchy-Collection function is not active," typically occurs in the context of SAP's Information Technology Asset Management (ITAM) or similar modules where hierarchical data structures are used. This error indicates that the system is trying to access or utilize a hierarchy collection function that has not been activated or configured properly.
  
  Cause:
  
  Inactive Hierarchy Collection: The hierarchy collection function may not be activated in the system settings.
  
  Configuration Issues: There may be missing or incorrect configurations related to the hierarchy management in the relevant module.
  Authorization Issues: The user may not have the necessary authorizations to access the hierarchy functions.
  System Version: The version of SAP being used may not support the hierarchy collection function, or it may require specific patches or updates.
  
  
  Solution:
  
  
  Activate Hierarchy Collection:
  
  Navigate to the relevant configuration settings in SAP (usually found in the IMG - Implementation Guide).
  Look for the section related to Hierarchy Management or