How To Fix ISX_MD_CC002 - No response from the CC service (Response status is undefined)

SAP Error Message - Details

• Message type: E = Error

• Message class: ISX_MD_CC - Call to SAP CC Web Services

• Message number: 002

• Message text: No response from the CC service (Response status is undefined)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISX_MD_CC002 - No response from the CC service (Response status is undefined) ?

  The SAP error message ISX_MD_CC002, which indicates "No response from the CC service (Response status is undefined)," typically occurs in the context of SAP's integration with a Central Component (CC) service, often related to the SAP Cloud Platform or other cloud services. This error suggests that the system is unable to communicate with the CC service, which can be due to various reasons.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the CC service, such as firewall restrictions or network outages.
  Service Unavailability: The CC service might be down for maintenance or experiencing outages.
  Configuration Errors: Incorrect configuration settings in the SAP system or the CC service can lead to communication failures.
  Timeouts: The request to the CC service may be timing out due to long processing times or heavy load on the service.
  Authentication Issues: Problems with authentication tokens or credentials can prevent successful communication with the CC service.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues preventing communication with the CC service. You can use tools like ping or traceroute to diagnose connectivity.
  Service Status: Verify the status of the CC service. Check if there are any announcements regarding maintenance or outages from the service provider.
  Review Configuration: Double-check the configuration settings in your SAP system related to the CC service. Ensure that all endpoints, credentials, and parameters are correctly set.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings for the service calls in your SAP configuration.
  Authentication Check: Ensure that the authentication tokens or credentials used to access the CC service are valid and have not expired.
  Logs and Traces: Review the application logs and traces in SAP for more detailed error messages that can provide additional context about the failure.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the official SAP documentation for the specific CC service you are using to ensure that you are following the correct integration procedures.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed logs and error messages to help diagnose the problem.
  
  By following these steps, you should be able to identify and resolve the ISX_MD_CC002 error in your SAP environment.