How To Fix ISUPRP085 - CRM product &1 (Status F or A) not found

SAP Error Message - Details

• Message type: E = Error

• Message class: ISUPRP - Nachrichten zum Produktvorschlag

• Message number: 085

• Message text: CRM product &1 (Status F or A) not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISUPRP085 - CRM product &1 (Status F or A) not found ?

  The SAP error message ISUPRP085 indicates that a specific CRM product (identified by the placeholder &1) is not found in the system, and it is in a status of either "F" (for "Finished") or "A" (for "Active"). This error typically arises in scenarios where a product is being referenced in a transaction or process, but the system cannot locate it due to its status or other reasons.
  Causes:
  
  Product Not Created: The product may not have been created in the system.
  Incorrect Product Status: The product might be in a status that does not allow it to be used (e.g., Finished or Active).
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in related tables.
  Authorization Issues: The user may not have the necessary authorizations to view or access the product.
  Incorrect Product ID: The product ID being referenced may be incorrect or mistyped.
  
  Solutions:
  
  Check Product Existence: Verify that the product exists in the system. You can do this by navigating to the relevant transaction (e.g., CRM product master) and searching for the product ID.
  Review Product Status: Check the status of the product. If it is in status "F" or "A", determine if it needs to be changed to a status that allows it to be used (e.g., "Active").
  Create the Product: If the product does not exist, create it in the system using the appropriate transaction.
  Data Consistency Check: Run consistency checks or reports to identify any data inconsistencies that may be causing the issue.
  Authorization Check: Ensure that the user has the necessary authorizations to access the product. This may involve checking user roles and permissions.
  Correct Product ID: Double-check the product ID being used in the transaction to ensure it is correct.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I for managing CRM orders and products.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for CRM product management to understand the lifecycle and status of products.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.