How To Fix ISUPRP064 - Contract &1 rate category &2 and item division &3 are not the same

SAP Error Message - Details

• Message type: E = Error

• Message class: ISUPRP - Nachrichten zum Produktvorschlag

• Message number: 064

• Message text: Contract &1 rate category &2 and item division &3 are not the same

What causes this issue?

Contract &1 Rate Categ &2 and Item Division &3 are not
the same

System Response

The system raised an error because the Contract's Installation does not
have the same division as the item.

How to fix this error?

If you think that the contract is correct, open the contract and check
the installation associated with it. Double-click on the rate category
and make sure that the division is identical to the item's division.
Another solution would be to check the input help (F4) for the contract
and add a filter for the division field.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISUPRP064 - Contract &1 rate category &2 and item division &3 are not the same ?

  The SAP error message ISUPRP064 indicates that there is a mismatch between the rate category of a contract and the item division in the context of pricing or billing. This error typically arises in the SAP IS-U (Industry Solution for Utilities) module when processing contracts and related items.
  Cause:
  The error occurs when:
  
  The rate category defined in the contract does not match the rate category expected for the item division associated with the contract item.
  There may be configuration issues in the rate categories or item divisions.
  The contract may have been set up incorrectly, or the item division may not be properly assigned to the contract.
  
  Solution:
  To resolve the ISUPRP064 error, you can take the following steps:
  
  
  Check Contract Details:
  
  Review the contract details to ensure that the rate category assigned to the contract matches the expected rate category for the item division.
  Navigate to the contract in question and verify the rate category settings.
  
  
  
  Verify Item Division:
  
  Check the item division associated with the contract item. Ensure that it is correctly configured and that it corresponds to the correct rate category.
  
  
  
  Configuration Review:
  
  If you have access to configuration settings, review the configuration for rate categories and item divisions in the SAP system. Ensure that they are set up correctly and that there are no discrepancies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on how to properly configure rate categories and item divisions.
  
  
  
  Testing:
  
  After making any changes, test the contract processing again to see if the error persists.
  
  
  
  Contact Support:
  
  If the issue cannot be resolved through the above steps, consider reaching out to your SAP support team or consulting with an SAP expert who specializes in IS-U for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like ES32 (to display contracts) or ES33 (to display contract items) to investigate the contract details.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles: Ensure that you have the necessary permissions to view and edit contract and item division settings in the SAP system.
  
  By following these steps, you should be able to identify and resolve the cause of the ISUPRP064 error in your SAP system.