How To Fix ISUPRP028 - Contract &1 (Product &2 ):Installation &3 has more than 2 registers

SAP Error Message - Details

• Message type: E = Error

• Message class: ISUPRP - Nachrichten zum Produktvorschlag

• Message number: 028

• Message text: Contract &1 (Product &2 ):Installation &3 has more than 2 registers

What causes this issue?

Contract <(>&<)>V1& (Product <(>&<)>V2& ): Installation
<(>&<)>V3& has more than two cumulating consumption registers.
The contract given is used as a sample contract in the product
mentioned. It should have an associated installation structure that is
compatible with all the consumption segment items where the product is
used. More exactly it should have the specific installation structure of
the consumption segment item.
In this special case Customizing for the segment item expects exactly
two cumulating consumption registers.

System Response

The process is terminated because the basic product proposal Customizing
is incorrect.

How to fix this error?

Correct the basic product proposal Customizing.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISUPRP028 - Contract &1 (Product &2 ):Installation &3 has more than 2 registers ?

  The SAP error message ISUPRP028 indicates that a specific installation (in this case, an installation related to a contract and product) has more than two registers associated with it. This is typically encountered in the context of SAP IS-U (Industry Solution for Utilities) when dealing with utility billing and contract management.
  Cause:
  The error occurs because the system is designed to handle a maximum of two registers for a given installation. If there are more than two registers linked to the installation, the system will trigger this error to prevent inconsistencies in billing and data management.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review the Installation Data: Check the installation associated with the contract and product to see how many registers are currently assigned. You can do this by navigating to the installation details in the SAP IS-U module.
  
  
  Remove Excess Registers: If you find that there are more than two registers, you will need to remove the excess registers. This can typically be done through the installation management transaction (e.g., using transaction code EAM1 or EAM2).
  
  
  Adjust Configuration: If your business process requires more than two registers, you may need to review the configuration settings in SAP IS-U. This could involve customizing the system to allow for more registers, but this should be done with caution and typically requires consulting with an SAP IS-U expert or your SAP support team.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to IS-U for more detailed guidance on managing installations and registers.
  
  
  Testing: After making changes, ensure to test the installation and billing processes to confirm that the error is resolved and that the system behaves as expected.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EAM1 (Create Installation), EAM2 (Change Installation), and EAM3 (Display Installation) for managing installations.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  User Roles: Ensure that you have the appropriate permissions to make changes to installations and registers in the SAP system.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.