How To Fix ISU_S4H_C4C_UTIL_MSG317 - Billing Plan Update Request Rejected; ERP Contract Not Created

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_S4H_C4C_UTIL_MSG -

• Message number: 317

• Message text: Billing Plan Update Request Rejected; ERP Contract Not Created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_S4H_C4C_UTIL_MSG317 - Billing Plan Update Request Rejected; ERP Contract Not Created ?

  The SAP error message ISU_S4H_C4C_UTIL_MSG317 indicates that a billing plan update request has been rejected because the corresponding ERP contract has not been created. This error typically occurs in the context of SAP IS-U (Utilities) and its integration with SAP S/4HANA or SAP Cloud for Customer (C4C).
  Cause:
  
  Missing ERP Contract: The primary cause of this error is that the system is attempting to update a billing plan for a contract that does not exist in the ERP system. This can happen if the contract was not created successfully or if there was an issue during the contract creation process.
  Data Synchronization Issues: There may be synchronization issues between the systems (e.g., IS-U and S/4HANA or C4C) that prevent the contract from being recognized.
  Configuration Issues: Incorrect configuration settings in the integration between IS-U and the ERP system can lead to this error.
  Authorization Issues: The user or process attempting to create or update the contract may not have the necessary authorizations.
  
  Solution:
  
  Check Contract Creation: Verify if the ERP contract has been created successfully. You can do this by checking the relevant transaction codes in the ERP system (e.g., using transaction EEDM for contract management).
  Review Integration Settings: Ensure that the integration settings between IS-U and the ERP system are correctly configured. This includes checking middleware settings if applicable.
  Data Consistency: Ensure that the data being sent from IS-U to the ERP system is complete and consistent. Check for any missing or incorrect data that could prevent contract creation.
  Error Logs: Review error logs in both IS-U and the ERP system to identify any underlying issues that may have caused the contract not to be created.
  Authorization Check: Ensure that the user or process has the necessary authorizations to create and update contracts in the ERP system.
  Reprocess the Request: If the contract was created after the initial request, try reprocessing the billing plan update request.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EEDM, EEDM1, or EEDM2 for contract management in IS-U.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to IS-U and its integration with S/4HANA or C4C for best practices and configuration guidelines.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.