How To Fix ISU_S4H_C4C_UTIL_MSG022 - Illegal status change on Internal Order

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_S4H_C4C_UTIL_MSG -

• Message number: 022

• Message text: Illegal status change on Internal Order

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_S4H_C4C_UTIL_MSG022 - Illegal status change on Internal Order ?

  The SAP error message ISU_S4H_C4C_UTIL_MSG022 indicates that there is an illegal status change on an Internal Order. This error typically occurs in the context of SAP IS-U (Industry Solution for Utilities) or when integrating with SAP S/4HANA and SAP Cloud for Customer (C4C).
  Cause:
  The error usually arises due to one of the following reasons:
  
  
  Status Management: The internal order is in a status that does not allow the requested operation (e.g., changing the status, posting costs, etc.). For example, if the order is already completed or closed, you cannot change its status to "in progress."
  
  
  Configuration Issues: There may be configuration settings in the system that restrict certain status changes based on business rules.
  
  
  Data Integrity: There might be inconsistencies in the data related to the internal order, such as missing or incorrect entries that prevent the status change.
  
  
  Authorization Issues: The user attempting to perform the status change may not have the necessary authorizations to do so.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Current Status: Review the current status of the internal order. Ensure that the status you are trying to change to is valid based on the current status.
  
  
  Review Configuration: Check the configuration settings for internal orders in your SAP system. Ensure that the status management settings allow for the desired status change.
  
  
  Data Validation: Validate the data associated with the internal order. Look for any inconsistencies or missing information that could be causing the issue.
  
  
  User Authorization: Ensure that the user has the necessary authorizations to perform the status change. If not, consult with your SAP security team to grant the required permissions.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to internal order status management for any specific guidelines or known issues.
  
  
  Debugging: If the issue persists, consider debugging the process to identify the exact point of failure. This may require assistance from a technical consultant.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant transaction codes or steps that led to the error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as KO02 (Change Internal Order) or KO03 (Display Internal Order) to manage internal orders.
  SAP Notes: Search for SAP Notes related to ISU and internal order management for any patches or updates that may address this issue.
  Training and Documentation: Ensure that users are trained on the proper procedures for managing internal orders and understand the implications of status changes.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.