How To Fix ISU_GS_IN_MSG028 - The specified service is not provided by Franchisee &

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_GS_IN_MSG - Message class for IS-U: India localization

• Message number: 028

• Message text: The specified service is not provided by Franchisee &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_GS_IN_MSG028 - The specified service is not provided by Franchisee & ?

  The SAP error message ISU_GS_IN_MSG028 indicates that a specified service is not provided by the franchisee in the context of SAP IS-U (Industry Solution for Utilities). This error typically arises in scenarios involving service management, particularly when dealing with service contracts, billing, or service provisioning.
  Cause:
  
  Service Not Configured: The service you are trying to access or process is not configured for the franchisee in the system.
  Franchisee Assignment: The franchisee may not be assigned to provide the specific service in the system settings.
  Incorrect Service Type: The service type being requested may not match the services that the franchisee is authorized to provide.
  Master Data Issues: There may be issues with the master data related to the franchisee or the service, such as missing or incorrect entries.
  
  Solution:
  
  
  Check Service Configuration:
  
  Go to the configuration settings in SAP IS-U and verify that the service in question is correctly configured for the franchisee.
  Ensure that the service is active and available for the franchisee.
  
  
  
  Verify Franchisee Assignment:
  
  Check the assignment of the franchisee to the service. This can usually be done in the master data settings for the franchisee.
  Ensure that the franchisee is authorized to provide the service you are trying to access.
  
  
  
  Review Master Data:
  
  Inspect the master data for both the franchisee and the service. Look for any discrepancies or missing information that could lead to this error.
  Make sure that the service type is correctly defined and linked to the franchisee.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or notes related to this error message for additional insights or specific configuration steps.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP IS-U that may help in troubleshooting, such as:
  
  ISU_MAINTAIN_SERVICE: To maintain service-related data.
  ISU_MAINTAIN_FRANCHISEE: To maintain franchisee-related data.
  
  
  
  SAP Notes: Search for SAP Notes related to ISU_GS_IN_MSG028 for any patches or updates that may address known issues.
  
  
  Documentation: Review the SAP Help Portal for detailed information on service management and franchisee configuration in SAP IS-U.
  
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary changes to resolve it.