How To Fix IST_TC014 - Telephone number does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: IST_TC - Telecom Classes

• Message number: 014

• Message text: Telephone number does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IST_TC014 - Telephone number does not exist ?

  The SAP error message IST_TC014, which states "Telephone number does not exist," typically occurs when the system is unable to find a valid telephone number associated with a specific business partner, customer, or vendor in the SAP system. This error can arise in various contexts, such as when trying to send messages, notifications, or when performing certain transactions that require a telephone number.
  Causes:
  
  Missing Data: The telephone number may not have been entered for the relevant business partner or customer/vendor record.
  Incorrect Data Entry: The telephone number may have been entered incorrectly or in an invalid format.
  Data Deletion: The telephone number may have been deleted or not maintained in the master data.
  Configuration Issues: There may be issues with the configuration settings related to communication methods in the SAP system.
  
  Solutions:
  
  
  Check Master Data:
  
  Navigate to the relevant business partner, customer, or vendor record in the SAP system.
  Verify if the telephone number is present and correctly formatted.
  If it is missing, enter a valid telephone number.
  
  
  
  Correct Data Entry:
  
  Ensure that the telephone number is entered in the correct format as per the system's requirements (e.g., including country code, area code, etc.).
  
  
  
  Maintain Communication Data:
  
  If you are using a specific transaction or module, ensure that the communication data is maintained correctly.
  Use transaction codes like BP (Business Partner) or XD01/XD02 (Customer Master) to maintain the necessary data.
  
  
  
  Check Configuration:
  
  If the issue persists, check the configuration settings related to communication methods in the SAP system.
  Consult with your SAP Basis or configuration team to ensure that the settings are correct.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner, XD01/XD02 for Customer Master, and MK01/MK02 for Vendor Master.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for guidelines on maintaining master data and communication methods.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP community forums for additional assistance.