How To Fix ISSR3006 - &1 is not a valid code in the CIC code

SAP Error Message - Details

• Message type: E = Error

• Message class: ISSR3 - Master Data Functions II

• Message number: 006

• Message text: &1 is not a valid code in the CIC code

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISSR3006 - &1 is not a valid code in the CIC code ?

  The SAP error message ISSR3006 indicates that a specific code (represented by &1 in the message) is not recognized as a valid code in the CIC (Customer Interaction Center) code. This error typically arises in scenarios involving customer interactions, such as when processing customer requests or handling service orders.
  Cause:
  The error can occur due to several reasons:
  
  Invalid Code Entry: The code entered may not exist in the system or may have been mistyped.
  Configuration Issues: The CIC codes may not be properly configured in the system, leading to the inability to recognize valid codes.
  Data Consistency: There may be inconsistencies in the master data or configuration tables that define valid CIC codes.
  Authorization Issues: The user may not have the necessary permissions to access or use the specified code.
  
  Solution:
  To resolve the ISSR3006 error, you can take the following steps:
  
  
  Verify the Code: Check the code you are trying to use for any typographical errors. Ensure that it is the correct code intended for the operation.
  
  
  Check Configuration:
  
  Navigate to the relevant configuration settings in SAP to ensure that the CIC codes are correctly defined.
  Use transaction codes like SPRO to access the configuration settings and verify the entries under the CIC settings.
  
  
  
  Consult Master Data: Look into the master data tables to ensure that the code exists and is active. You can use transaction codes like SE11 to view the relevant tables.
  
  
  User Authorization: Ensure that the user has the necessary authorizations to access and use the CIC codes. You may need to consult with your SAP security team to verify this.
  
  
  Check for Updates: If the code was recently added or modified, ensure that all relevant updates have been applied and that the system is refreshed.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on CIC codes and their configuration.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SPRO (Customizing), and SE80 (Object Navigator) for troubleshooting.
  
  By following these steps, you should be able to identify the cause of the ISSR3006 error and implement a suitable solution.