How To Fix ISJP102 - Customer is still used as a recipient (e.g. by &).

SAP Error Message - Details

• Message type: E = Error

• Message class: ISJP - Message class for invoice summary

• Message number: 102

• Message text: Customer is still used as a recipient (e.g. by &).

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISJP102 - Customer is still used as a recipient (e.g. by &). ?

  The SAP error message ISJP102 indicates that a customer is still being used as a recipient in some context, which prevents certain actions from being performed on that customer record. This typically occurs when you are trying to delete or change a customer master record that is still linked to transactions or documents in the system.
  Cause:
  The error message ISJP102 is triggered when:
  
  The customer is still referenced in various documents, such as sales orders, invoices, or delivery notes.
  The customer is assigned to a specific recipient role in a transaction or document.
  There are open items or pending transactions associated with the customer.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify References: Use transaction codes like SE16 or SE11 to check the database tables (e.g., KNA1, KNB1, VBAK, VBAP, etc.) for any references to the customer. This will help you identify where the customer is still being used.
  
  
  Clear Open Items: If there are open items (e.g., outstanding invoices or payments), you may need to clear these items before you can delete or modify the customer record.
  
  
  Check Related Documents: Review any related documents (sales orders, deliveries, etc.) that may still reference the customer. You may need to change or delete these documents before proceeding.
  
  
  Change Recipient Role: If the customer is assigned as a recipient in a specific transaction, you may need to change the recipient to another customer or entity.
  
  
  Consult with Users: If you are unsure about the implications of deleting or modifying the customer, consult with users or departments that may be using the customer record.
  
  
  Use Transaction Codes: You can use transaction codes like XD06 (to block a customer) or XD02 (to change customer data) if you need to make changes without deleting the record.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01 (Create Customer), XD02 (Change Customer), XD03 (Display Customer), and XD06 (Block Customer).
  SAP Notes: Check SAP Notes for any specific guidance or patches related to this error message.
  Documentation: Review SAP documentation or help files for more information on customer master data management and related processes.
  
  By following these steps, you should be able to identify the cause of the ISJP102 error and take appropriate action to resolve it.