How To Fix ISJP101 - Customer is still used as a payer (e.g. by &).

SAP Error Message - Details

• Message type: E = Error

• Message class: ISJP - Message class for invoice summary

• Message number: 101

• Message text: Customer is still used as a payer (e.g. by &).

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISJP101 - Customer is still used as a payer (e.g. by &). ?

  The SAP error message ISJP101 indicates that a customer is still being used as a payer in the system, which prevents certain actions from being performed, such as deleting or changing the customer master data. The message typically includes a reference to the specific document or transaction that is causing the issue (indicated by the "&" symbol).
  Cause:
  The error occurs when you attempt to delete or change a customer master record that is still linked to open transactions or documents in the system. This could include:
  
  Open invoices
  Payment documents
  Sales orders
  Contracts
  Other financial documents
  
  Solution:
  To resolve the ISJP101 error, you need to identify and address the transactions that are still using the customer as a payer. Here are the steps you can take:
  
  
  Identify Open Transactions:
  
  Use transaction codes like FBL1N (Vendor Line Item Display) or FBL5N (Customer Line Item Display) to check for any open items related to the customer.
  Review sales orders or contracts using transaction codes like VA03 (Display Sales Order) or VA05 (List of Sales Orders).
  
  
  
  Clear Open Items:
  
  If there are open invoices or payments, you may need to clear them by processing payments or resolving any outstanding issues.
  If there are sales orders or contracts, consider closing or deleting them if they are no longer needed.
  
  
  
  Check for Dependencies:
  
  Ensure that there are no dependencies on the customer in other areas, such as billing documents or financial postings.
  
  
  
  Consult with Relevant Departments:
  
  If you are unsure about the implications of deleting or changing the customer, consult with your finance or sales department to ensure that it is safe to proceed.
  
  
  
  Use Transaction Codes for Deletion:
  
  Once all dependencies are resolved, you can proceed to delete or change the customer using transaction code XD02 (Change Customer) or XD01 (Create Customer).
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for customer management, such as XD01, XD02, XD03 (Display Customer), and FBL5N.
  Authorization: Ensure you have the necessary authorizations to make changes to customer master data.
  Documentation: Review SAP documentation or help files for more detailed information on customer master data management and error handling.
  
  By following these steps, you should be able to resolve the ISJP101 error and manage your customer records effectively.