How To Fix /ISDFPS/UPS_COMMAND024 - UPS commando IDoc &1 (object type &2) was reset to status &3

SAP Error Message - Details

• Message type: E = Error

• Message class: /ISDFPS/UPS_COMMAND -

• Message number: 024

• Message text: UPS commando IDoc &1 (object type &2) was reset to status &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ISDFPS/UPS_COMMAND024 - UPS commando IDoc &1 (object type &2) was reset to status &3 ?

  The SAP error message /ISDFPS/UPS_COMMAND024 indicates that a UPS command IDoc (Intermediate Document) has been reset to a specific status. This message typically arises in the context of the SAP system's integration with UPS (United Parcel Service) for shipping and logistics processes.
  Cause:
  The error message can occur due to several reasons, including:
  
  IDoc Processing Issues: The IDoc may have encountered an error during processing, leading to its reset status.
  Configuration Issues: Incorrect configuration settings in the IDoc processing or in the communication with the UPS system.
  Data Issues: Missing or incorrect data in the IDoc that prevents it from being processed correctly.
  System Errors: Temporary system issues or connectivity problems with the UPS service.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check IDoc Status: Use transaction code WE02 or WE05 to view the IDoc and check its status. Look for any error messages or details that can provide insight into why it was reset.
  
  
  Analyze Error Logs: Review the application logs (transaction SLG1) for any related error messages that might give more context about the issue.
  
  
  Review Configuration: Ensure that the configuration for the IDoc processing and the connection to the UPS system is correct. This includes checking partner profiles, port settings, and message types.
  
  
  Validate Data: Check the data being sent in the IDoc for completeness and correctness. Ensure that all required fields are populated and that the data adheres to the expected formats.
  
  
  Reprocess IDoc: If the issue has been resolved, you can reprocess the IDoc. This can be done using transaction BD87 to reprocess the IDoc that was reset.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the UPS integration for any specific troubleshooting steps or known issues.
  
  
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support or your technical team for further assistance.
  
  
  Related Information:
  
  IDoc Types: Familiarize yourself with the specific IDoc types used for UPS integration, as different types may have different requirements and configurations.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide patches related to UPS IDoc processing.
  Integration with UPS: Understand the overall integration process between SAP and UPS, including any middleware or additional tools that may be involved.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the /ISDFPS/UPS_COMMAND024 error message.