How To Fix /ISDFPS/ME_CA_MB021 - E-mail address is not defined for user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /ISDFPS/ME_CA_MB -

• Message number: 021

• Message text: E-mail address is not defined for user &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ISDFPS/ME_CA_MB021 - E-mail address is not defined for user &1 ?

  The SAP error message /ISDFPS/ME_CA_MB021 indicates that an email address is not defined for the user specified in the error message. This typically occurs in scenarios where the system attempts to send an email notification or alert, but it cannot find a valid email address associated with the user ID.
  Cause:
  
  Missing Email Address: The user profile does not have an email address defined in the SAP system.
  User Master Record: The email address may not be maintained in the user master record (transaction code SU01).
  Incorrect User ID: The user ID specified in the error message may be incorrect or not exist in the system.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check User Master Record:
  
  Go to transaction code SU01.
  Enter the user ID mentioned in the error message and click on "Display".
  Navigate to the "Address" tab and check if the email address is filled in the "E-mail" field.
  If it is empty, enter a valid email address and save the changes.
  
  
  
  Verify User ID:
  
  Ensure that the user ID is correct and exists in the system. If the user ID is incorrect, you may need to correct it in the relevant configuration or process.
  
  
  
  Check User Roles and Authorizations:
  
  Ensure that the user has the necessary roles and authorizations to receive email notifications. Sometimes, missing roles can lead to issues in sending notifications.
  
  
  
  Test Email Functionality:
  
  After updating the email address, you can test the email functionality by triggering the process that sends the email to ensure that the issue is resolved.
  
  
  
  Consult with Basis Team:
  
  If the problem persists, consult with your SAP Basis team to check if there are any underlying issues with the email configuration in the SAP system.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (if you need to update multiple users)
  
  
  
  Email Configuration: Ensure that the SAP system is properly configured to send emails. This includes settings in transaction SCOT (SAPconnect) to ensure that the email sending functionality is active.
  
  
  Documentation: Refer to SAP Help documentation for more details on user management and email configuration.
  
  
  By following these steps, you should be able to resolve the error message and ensure that the user can receive email notifications as intended.