How To Fix ISA_AUCTION021 - Email address or user &1 invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: ISA_AUCTION - Auctioning via Webshop and eBay messages

• Message number: 021

• Message text: Email address or user &1 invalid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISA_AUCTION021 - Email address or user &1 invalid ?

  The SAP error message ISA_AUCTION021, which states "Email address or user &1 invalid," typically occurs in the context of SAP applications that involve user management or communication features, such as SAP CRM or SAP SRM. This error indicates that the system has encountered an issue with the email address or user ID specified in the transaction or process.
  Causes:
  
  Invalid Email Format: The email address provided may not conform to standard email formatting rules (e.g., missing "@" symbol, invalid characters).
  Non-Existent User: The user ID specified may not exist in the SAP system or may not be properly configured.
  Inactive User: The user account may be inactive or locked, preventing the system from recognizing it as valid.
  Missing User Data: Required user data, such as email address or other contact information, may be missing in the user profile.
  Authorization Issues: The user may not have the necessary authorizations to perform the action that requires the email address.
  
  Solutions:
  
  Check Email Format: Verify that the email address is correctly formatted. It should follow the standard format (e.g., [e-mail]).
  Verify User Existence: Check if the user ID exists in the system. You can do this by navigating to the user management area (e.g., transaction SU01) and searching for the user.
  Activate User Account: If the user account is inactive, you may need to activate it. This can also be done in transaction SU01.
  Update User Profile: Ensure that the user profile contains a valid email address. You can update the user information in transaction SU01.
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the action that triggered the error. This may involve checking roles and profiles assigned to the user.
  
  Related Information:
  
  Transaction Codes: Common transaction codes related to user management include:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance
  PFCG: Role Maintenance
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  Documentation: Refer to SAP Help documentation for user management and email configuration for more detailed guidance.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP Basis or security team for further investigation.