How To Fix ISA_AUCTION014 - Email sending failed with error. From or to addresses might be incorrect

SAP Error Message - Details

• Message type: E = Error

• Message class: ISA_AUCTION - Auctioning via Webshop and eBay messages

• Message number: 014

• Message text: Email sending failed with error. From or to addresses might be incorrect

What causes this issue?

Email sending fails in the following scenarios:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

1. Smart form content cannot be obtained
2. Email from address is not a valid USER ID
3. No valid recipients for the email

System Response

How to fix this error?

Procedure for System Administrators

Check the smartform for its correctness
Check the user id of the sender

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISA_AUCTION014 - Email sending failed with error. From or to addresses might be incorrect ?

  The SAP error message ISA_AUCTION014 indicates that there was a failure in sending an email, and it suggests that the issue may be related to incorrect "From" or "To" email addresses. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Email Addresses: The email addresses specified in the "From" or "To" fields may be incorrectly formatted or invalid.
  Missing Email Configuration: The SAP system may not be properly configured to send emails, including missing SMTP server settings.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the email server.
  Email Server Restrictions: The email server may have restrictions or policies that block emails from being sent from the SAP system.
  User Authorizations: The user or system may lack the necessary authorizations to send emails.
  
  Solutions:
  
  
  Verify Email Addresses:
  
  Check the "From" and "To" email addresses for typos or incorrect formatting. Ensure they follow the standard email format (e.g., [e-mail]).
  
  
  
  Check SAP Email Configuration:
  
  Ensure that the SAP system is correctly configured to send emails. This includes checking the SMTP settings in transaction SCOT (SAPconnect).
  Verify that the SMTP server is reachable and that the configuration settings (like server address, port, etc.) are correct.
  
  
  
  Test Email Sending:
  
  Use transaction SOST to check the status of sent emails. This transaction allows you to see if there are any errors logged for the emails that were attempted to be sent.
  You can also use the SCOT transaction to send a test email to verify that the configuration is working.
  
  
  
  Check Network Connectivity:
  
  Ensure that the SAP system can connect to the email server. You may need to check firewall settings or network configurations.
  
  
  
  Review Email Server Logs:
  
  If you have access to the email server logs, review them for any errors or messages that could indicate why the email was not sent.
  
  
  
  User Authorizations:
  
  Ensure that the user or system account has the necessary permissions to send emails from the SAP system.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for email configuration and troubleshooting to ensure all settings are correctly applied.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the ISA_AUCTION014 error in your SAP system.