How To Fix ISA038 - It was not possible to create a contact person

ISA038 - Overview

• Message type: E = Error

• Message class: ISA - Internet Sales R/3

• Message number: 038

• Message text: It was not possible to create a contact person

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISA038 - It was not possible to create a contact person ?

  The SAP error message ISA038, which states "It was not possible to create a contact person," typically occurs when there are issues related to the creation of a contact person in the SAP system. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  
  Missing Required Fields: The system may require certain fields to be filled out before a contact person can be created. If any mandatory fields are left blank, the error will occur.
  
  
  Data Validation Issues: The data entered may not meet the validation criteria set in the system. For example, the format of the phone number or email address may be incorrect.
  
  
  Authorization Issues: The user may not have the necessary permissions to create a contact person in the system.
  
  
  
  Configuration Issues: There may be configuration settings in the SAP system that are preventing the creation of contact persons, such as settings in the customer master data.
  
  
  Duplicate Entries: