How To Fix ISA037 - No e-mails could be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: ISA - Internet Sales R/3

• Message number: 037

• Message text: No e-mails could be sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISA037 - No e-mails could be sent ?

  The SAP error message ISA037, which states "No e-mails could be sent," typically occurs when there is an issue with the email configuration in the SAP system. This error can arise due to various reasons, including incorrect settings, missing configurations, or issues with the email server.
  Causes:
  
  Incorrect SMTP Configuration: The SMTP settings in the SAP system may not be configured correctly. This includes the SMTP server address, port number, and authentication details.
  Email Server Issues: The email server (e.g., Exchange, SMTP server) may be down or not reachable from the SAP system.
  Authorization Issues: The user or service account used to send emails may not have the necessary permissions to send emails.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the email server.
  Missing Email Address: The recipient's email address may be missing or incorrectly formatted.
  SAP Notes: There may be specific SAP Notes that address known issues or bugs related to email sending.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT (SAPconnect Administration).
  Verify the SMTP node settings, including the SMTP server address, port, and authentication details.
  Ensure that the settings match those required by your email server.
  
  
  
  Test Email Sending:
  
  Use the Test function in SCOT to send a test email to verify that the configuration is working correctly.
  
  
  
  Check Email Server:
  
  Ensure that the email server is up and running and that there are no issues on the server side.
  Check if the email server is configured to accept emails from the SAP system.
  
  
  
  Review Authorization:
  
  Ensure that the user or service account used for sending emails has the necessary permissions to send emails through the SMTP server.
  
  
  
  Check Network Connectivity:
  
  Verify that there are no firewall or network issues preventing the SAP system from connecting to the email server.
  
  
  
  Review SAP Notes:
  
  Check for any relevant SAP Notes that may provide additional guidance or fixes related to the ISA037 error.
  
  
  
  Check for Missing Email Addresses:
  
  Ensure that the email addresses being used in the email sending process are valid and correctly formatted.
  
  
  
  Related Information:
  
  Transaction Codes: SCOT (SAPconnect Administration), SOST (Send Requests), and SO10 (Text Management) can be useful for troubleshooting email issues.
  SAP Notes: Regularly check the SAP Support Portal for any updates or notes related to email sending issues.
  Logs: Review the application logs (transaction SLG1) for any additional error messages or details that may help diagnose the issue.
  
  By following these steps, you should be able to identify and resolve the cause of the ISA037 error in your SAP system.