How To Fix IS520 - Equipment &1 is not assigned to customer &2

SAP Error Message - Details

• Message type: E = Error

• Message class: IS - Equipment management

• Message number: 520

• Message text: Equipment &1 is not assigned to customer &2

What causes this issue?

The piece of equipment could not be processed because the customer
number specified is not maintained in its sales data.

System Response

INCLUDE 'KEINE-VERARBEITUNG' OBJECT DOKU ID TX LANGUAGE E

How to fix this error?

Make sure that the customer number was specified correctly.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IS520 - Equipment &1 is not assigned to customer &2 ?

  The SAP error message IS520, which states "Equipment &1 is not assigned to customer &2," typically occurs in the context of equipment management and customer service modules. This error indicates that the system cannot find a valid assignment of the specified equipment to the specified customer. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Missing Assignment: The equipment in question has not been assigned to the customer in the system. This could happen if the equipment was created but not linked to the customer.
  Incorrect Customer or Equipment Number: The customer or equipment number entered may be incorrect or may not exist in the system.
  Data Inconsistency: There may be inconsistencies in the master data, such as the equipment being marked as inactive or deleted.
  Authorization Issues: The user may not have the necessary permissions to view or access the equipment or customer data.
  
  Solution:
  
  
  Check Equipment Assignment:
  
  Navigate to the equipment master data (transaction code IE03) and verify if the equipment is assigned to the correct customer.
  If not, you can assign the equipment to the customer using transaction code IE02 (Change Equipment) or through the relevant customer service transaction.
  
  
  
  Verify Customer and Equipment Numbers:
  
  Ensure that the customer number and equipment number entered are correct. You can use transaction codes like XD03 (Display Customer) and IE03 (Display Equipment) to check their details.
  
  
  
  Review Master Data:
  
  Check if the equipment is active and not marked for deletion. You can do this in the equipment master data.
  Ensure that the customer is also active and has the necessary data set up.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the equipment and customer data. This may require coordination with your SAP security team.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or user manuals for your specific SAP implementation, as there may be additional steps or configurations required.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  IE03: Display Equipment
  IE02: Change Equipment
  XD03: Display Customer
  IW31/IW32: Create/Change Order (if related to service orders)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for IS520 in the SAP Support Portal.
  
  
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  
  By following these steps, you should be able to resolve the IS520 error and ensure that the equipment is properly assigned to the customer in your SAP system.