How To Fix IP726 - No call object exists because the relation object was inactive at call

SAP Error Message - Details

• Message type: E = Error

• Message class: IP - Messages for preventive maintenance

• Message number: 726

• Message text: No call object exists because the relation object was inactive at call

What causes this issue?

You have tried to display a
<DS:GLOS.3526C329AFAB52B9E10000009B38F974>maintenance call object</>
that has not been created. At the time of the
<DS:GLOS.3526C327AFAB52B9E10000009B38F974>maintenance call</> the
status of the reference object of the
<DS:GLOS.3526C331AFAB52B9E10000009B38F974>maintenance item</> (e.g.
<DS:GLOS.3526C2C1AFAB52B9E10000009B38F974>functional equipment</>,
<DS:GLOS.3526C2ABAFAB52B9E10000009B38F974>equipment</>) did not allow a
release.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

The maintenance call nevertheless received the status <LS>Released</>,
as maintenance items that were due on the same
<DS:GLOS.3526C328AFAB52B9E10000009B38F974>maintenance call date</> may
have been released.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IP726 - No call object exists because the relation object was inactive at call ?

  The SAP error message IP726 ("No call object exists because the relation object was inactive at call") typically occurs in the context of SAP Plant Maintenance (PM) or SAP Project System (PS) when there is an attempt to create or process a maintenance order or project that references a relation object (like a functional location or equipment) that is currently inactive.
  Cause:
  
  Inactive Object: The primary cause of this error is that the object you are trying to reference (e.g., a functional location or equipment) is inactive. Inactive objects cannot be used in operations such as creating maintenance orders or project activities.
  Data Consistency Issues: There may be inconsistencies in the data where the system is trying to access an object that has been marked as inactive or deleted.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the active objects, leading to this error.
  
  Solution:
  
  Check Object Status: Verify the status of the functional location or equipment you are trying to use. You can do this by navigating to the relevant transaction (e.g., IL03 for functional locations or IE03 for equipment) and checking if the object is active.
  Reactivate the Object: If the object is indeed inactive and you need to use it, you may need to reactivate it. This can typically be done through the relevant transaction (e.g., IL02 for functional locations or IE02 for equipment) by changing the status back to active.
  Review Related Objects: Ensure that all related objects are also active and correctly configured. Sometimes, the issue may stem from a parent object being inactive.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the objects in question. If not, contact your SAP security administrator to review and adjust the authorizations.
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific guidance or patches that may be applicable to your version of SAP.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IL01 (Create Functional Location), IL02 (Change Functional Location), IL03 (Display Functional Location), IE01 (Create Equipment), IE02 (Change Equipment), and IE03 (Display Equipment).
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. You can search for IP726 in the SAP Support Portal.
  System Logs: Review system logs (transaction SLG1) for additional details that may provide context for the error.
  User Forums: Consider checking SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the IP726 error and implement a solution to resolve it.