How To Fix IO353 - No customer master record selected

SAP Error Message - Details

• Message type: E = Error

• Message class: IO - Plant Maintenance: Object List

• Message number: 353

• Message text: No customer master record selected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IO353 - No customer master record selected ?

  The SAP error message IO353 "No customer master record selected" typically occurs when a transaction or process is attempting to access customer master data, but the system cannot find a valid customer record that meets the specified criteria. This can happen in various contexts, such as during sales order processing, billing, or when trying to create a customer-related document.
  Causes:
  
  Missing Customer Master Record: The customer master record may not exist in the system for the specified customer number or criteria.
  Incorrect Selection Criteria: The selection criteria used to retrieve the customer master record may be incorrect or too restrictive.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in the customer master data.
  Authorization Issues: The user may not have the necessary authorizations to view or access the customer master records.
  Inactive Customer: The customer may be marked as inactive or blocked in the system.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Use transaction code XD03 (Display Customer) or VD03 (Display Customer - Sales Area) to verify if the customer master record exists.
  Ensure that the customer is active and not blocked.
  
  
  
  Review Selection Criteria:
  
  Double-check the criteria you are using to select the customer master record. Ensure that you are using the correct customer number or other relevant parameters.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks or reports to identify any issues with customer master data. You can use transaction codes like SE16 to view the relevant tables (e.g., KNA1 for general data, KNB1 for company code data).
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access customer master records. This may involve checking user roles and permissions.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or administrator for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, VD03, SE16, and others that may help in troubleshooting.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation or help files related to customer master data management for additional insights.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.