How To Fix INV154 - Specified complaint reason &1 is not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: INV - Check for Bill Receipt

• Message number: 154

• Message text: Specified complaint reason &1 is not valid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message INV154 - Specified complaint reason &1 is not valid ?

  The SAP error message INV154, which states "Specified complaint reason &1 is not valid," typically occurs in the context of handling complaints or returns in the SAP system, particularly in modules related to Sales and Distribution (SD) or Quality Management (QM). This error indicates that the complaint reason you are trying to use is not recognized by the system.
  Cause:
  
  Invalid Complaint Reason: The complaint reason code you are trying to use does not exist in the system or is not properly configured.
  Configuration Issues: The complaint reason may not be assigned to the relevant organizational unit or may not be active.
  User Input Error: There may be a typographical error in the complaint reason code entered by the user.
  
  Solution:
  
  
  Check the Complaint Reason Code:
  
  Verify that the complaint reason code you are using is correct. Check for any typos or incorrect entries.
  Ensure that the complaint reason code exists in the system by navigating to the relevant configuration settings.
  
  
  
  Configuration in SAP:
  
  If you have the necessary authorizations, you can check the configuration for complaint reasons in the SAP system:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to Sales and Distribution > Basic Functions > Complaints > Define Complaint Reasons.
  Ensure that the complaint reason code is defined and active.
  
  
  
  
  
  Assign Complaint Reason:
  
  If the complaint reason is not assigned to the relevant organizational unit, you may need to assign it. This can usually be done in the same configuration area mentioned above.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or user manuals for your specific SAP implementation to understand how complaint reasons are managed.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide assistance based on your specific system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), or QM01 (Create Quality Notification) where complaint reasons might be used.
  User Roles and Authorizations: Ensure that you have the necessary permissions to access and modify complaint reasons in the system.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  
  By following these steps, you should be able to identify the cause of the INV154 error and implement a solution to resolve it.