How To Fix INV021 - Display modes for the bill document do not match

SAP Error Message - Details

• Message type: E = Error

• Message class: INV - Check for Bill Receipt

• Message number: 021

• Message text: Display modes for the bill document do not match

What causes this issue?

You want to display bill information. You selected a display mode in
which the bill document and the bill headers are to be displayed
separately.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

You must select a valid display mode for the bill document.
Bill headers displayed individually
Bill headers displayed in a dialog box
Bill headers displayed individually <ZH>and</> in a dialog box
Bill headers displayed in an ALV

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message INV021 - Display modes for the bill document do not match ?

  The SAP error message INV021, which states "Display modes for the bill document do not match," typically occurs in the context of billing documents, particularly when there is a mismatch in the display modes of the billing document being processed. This can happen in various scenarios, such as when trying to display or process billing documents in different transaction codes or when there are inconsistencies in the document's status.
  Causes:
  
  Mismatch in Document Status: The billing document may be in a status that does not allow it to be displayed in the current mode.
  Different Display Modes: The system may be trying to display the document in a mode that is not compatible with its current state (e.g., trying to display a document that is in a "blocked" state).
  User Authorizations: The user may not have the necessary authorizations to view the document in the requested display mode.
  Configuration Issues: There may be configuration settings in the SAP system that are causing the display modes to be inconsistent.
  
  Solutions:
  
  Check Document Status: Verify the status of the billing document. Ensure that it is in a status that allows it to be displayed. You can check the document status in the billing document overview.
  Use Correct Transaction Code: Make sure you are using the appropriate transaction code for the type of billing document you are trying to display. Different transaction codes may have different display modes.
  Review User Authorizations: Ensure that the user has the necessary authorizations to view the billing document in the requested mode. This may require checking with your SAP security team.
  Consult Configuration Settings: If the issue persists, consult with your SAP Basis or configuration team to review the settings related to billing document display modes. They may need to adjust settings in the configuration to resolve the mismatch.
  Check for Updates or Notes: Look for any SAP Notes or updates related to this error message. Sometimes, SAP releases patches or notes that address specific issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for billing and invoicing to understand the different display modes and their requirements.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VF03 (Display Billing Document) and others that may be related to billing processes.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.