How To Fix INT_TM_ERP352 - Internal Service Error, no document flow data could be retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: INT_TM_ERP - ERP - TM Order Integration

• Message number: 352

• Message text: Internal Service Error, no document flow data could be retrieved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message INT_TM_ERP352 - Internal Service Error, no document flow data could be retrieved ?

  The SAP error message INT_TM_ERP352 indicates an internal service error where the system is unable to retrieve document flow data. This error can occur in various scenarios, particularly when dealing with Transportation Management (TM) and its integration with other SAP modules like ERP.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data between the Transportation Management system and the ERP system.
  Missing Documents: The required documents (like delivery, shipment, etc.) may not exist or may not be properly linked in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the document flow data.
  System Configuration: Incorrect configuration settings in the integration between TM and ERP can lead to this error.
  Technical Issues: There may be underlying technical issues, such as problems with the database or the application server.
  
  Solutions:
  
  Check Data Consistency: Verify that the relevant documents exist in both the TM and ERP systems. Ensure that they are properly linked and that there are no missing entries.
  Review Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the document flow data.
  Configuration Review: Check the configuration settings for the integration between TM and ERP. Ensure that all necessary settings are correctly configured.
  System Logs: Review system logs (transaction codes like SLG1 for application logs) to identify any additional error messages or warnings that could provide more context.
  Reprocess Documents: If the error is related to specific documents, try reprocessing those documents to see if the issue resolves itself.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SCMTMS/ for Transportation Management and SLG1 for application logs.
  Documentation: Review SAP documentation related to Transportation Management and its integration with ERP for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the INT_TM_ERP352 error in your SAP system.