How To Fix IMPORT_SALES_DOC016 - In row "&1" for order "&2" item "&3", cannot determine product from GTIN.

SAP Error Message - Details

• Message type: E = Error

• Message class: IMPORT_SALES_DOC - Messages for Import Sales Docement from Excel

• Message number: 016

• Message text: In row "&1" for order "&2" item "&3", cannot determine product from GTIN.

No product or multiple products have been maintained for the GTIN in
product master data.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IMPORT_SALES_DOC016 - In row "&1" for order "&2" item "&3", cannot determine product from GTIN. ?

  The SAP error message IMPORT_SALES_DOC016 indicates that the system is unable to determine the product associated with a given GTIN (Global Trade Item Number) for a specific sales order item. This error typically arises during the import of sales documents, such as sales orders or deliveries, when the system cannot map the provided GTIN to a corresponding product in the SAP database.
  Causes:
  
  Missing Product Master Data: The product associated with the GTIN may not exist in the SAP system. This can happen if the product has not been created or if it has been deleted.
  Incorrect GTIN: The GTIN provided in the sales document may be incorrect or formatted improperly, leading to a failure in matching it to the product master data.
  Data Synchronization Issues: If the GTIN was recently added or modified, there may be a delay in data synchronization between systems (e.g., between an external system and SAP).
  Configuration Issues: There may be configuration issues in the material master or in the settings related to GTIN handling in SAP.
  
  Solutions:
  
  Verify GTIN: Check the GTIN provided in the sales document for accuracy. Ensure that it is correctly formatted and corresponds to the expected product.
  Check Product Master Data: 
  
  Go to the material master data in SAP and verify if the product associated with the GTIN exists.
  If it does not exist, create the product master record with the correct GTIN.
  
  
  Update or Create Product: If the product is missing, create a new material master record and ensure that the GTIN is correctly assigned to it.
  Data Synchronization: If the GTIN was recently added, ensure that all relevant systems are synchronized and that the new data is available in SAP.
  Review Configuration: Check the configuration settings related to GTIN handling in SAP. Ensure that the system is set up to recognize and process GTINs correctly.
  Consult Documentation: Review SAP documentation or consult with your SAP support team for any specific configurations or settings that may need to be adjusted.
  
  Related Information:
  
  Material Master Data: The material master is a central repository of information about materials (products) in SAP. It contains all the data required to manage a material, including GTINs.
  GTIN: The Global Trade Item Number is a unique identifier for products, used internationally to facilitate trade and inventory management.
  SAP Transaction Codes: You may use transaction codes like MM03 (Display Material) to check material master data or MM01 (Create Material) to create new products.
  Error Logs: Check the application logs or error logs in SAP for more detailed information about the error and its context.
  
  By following these steps, you should be able to resolve the IMPORT_SALES_DOC016 error and ensure that the sales document can be processed successfully.