How To Fix IM763 - Notification & : System status "Order assigned" is active

SAP Error Message - Details

• Message type: E = Error

• Message class: IM - Maintenance notifications

• Message number: 763

• Message text: Notification & : System status "Order assigned" is active

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message IM763 - Notification & : System status "Order assigned" is active ?

  The SAP error message IM763 indicates that a system status "Order assigned" is active for a particular notification. This status typically means that the notification is linked to a maintenance order or another type of order, and certain actions cannot be performed on the notification until the order status is resolved.
  Cause:
  The primary cause of this error is that the notification you are trying to process is currently assigned to an order that is in a specific status. The "Order assigned" status prevents certain operations on the notification, such as changing its status, deleting it, or performing other modifications.
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Check the Order Status: Identify the order that is linked to the notification. You can do this by checking the notification details in the SAP system.
  
  
  Review the Order: Look at the status of the order. If the order is still open or in a status that requires further action, you may need to complete or change the status of the order first.
  
  
  Change the Order Status: If you have the necessary permissions, you can change the status of the order to a status that allows you to proceed with the notification. This may involve completing the order, closing it, or changing it to a different status.
  
  
  Unassign the Order: If it is appropriate and you have the necessary permissions, you may also consider unassigning the order from the notification if it is no longer needed.
  
  
  Consult Documentation: If you are unsure about the steps or the implications of changing the order status, consult your organization's SAP documentation or reach out to your SAP support team for guidance.
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like IW21 (Create Notification), IW22 (Change Notification), and IW23 (Display Notification) to manage notifications.
  Order Management: Familiarize yourself with the order management process in SAP, as understanding how notifications and orders interact is crucial for effective resolution.
  User Permissions: Ensure that you have the necessary permissions to change order statuses or modify notifications, as restrictions may apply based on your role in the organization.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for more specific guidance related to your system configuration.